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    Please see this document here for current information regarding the Apache Log4j vulnerability.

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HP Notebook PCs - iPhone or iPod Does Not Synchronize Properly in Windows 7

This document pertains to HP Envy 15, HP Pavilion dv6, HP Pavilion dv7 and HP Pavilion dv8 series notebook PCs with Windows 7.

Description

When attempting to sync an Apple iPhone or iPod product to the notebook PC using the USB port one of the following problems may occur:
  • Some components of the iPhone or iPod may sync correctly but others may not sync at all.
  • iTunes may stop responding or freeze when the iPhone or iPod is connected to the PC.
  • The iPhone or iPod may completely fail to sync.
  • The message iTunes could not restore the iPhone because the backup session failed may appear when attempting to restore the iPhone settings.

Download and install the latest BIOS version

To resolve the iPhone and iPod sync problems with the notebook PC download and install the latest BIOS version for your notebook PC at the Driver and Download page.

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