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A 'Paper Jam' Error Displays on the HP Deskjet F2400 All-in-One Printer Series

Issue
The print job stalls and a 'Paper Jam' error message displays on the computer.
Experiencing frequent or recurring paper jams?
If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.
To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.
Print a self-test report
Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.
      Figure : Product control panel
      Illustration showing Start Copy Black and Start Copy Color buttons on product control panel
    1. Start Copy Black button
    2. Start Copy Color button
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue.
Solution one: Clear the paper jam
Follow these steps in the order presented to resolve the issue.
Remove any loose sheets of paper from the input tray and the output tray.
  caution:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper
Do not pull jammed paper
Illustration of removing loose paper
Illustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product
  1. Lower the paper tray.
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure : Remove the rear access door
    Illustration of removing the rear access door.
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure : Gently remove the jammed paper
    Illustration of removing the jammed paper
      caution:
    If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    Figure : Remove scraps of paper
    Illustration of removing scraps of paper
  6. Reattach the rear access door to the HP product.
    Figure : Reattach the rear access door
    Illustration of inserting the rear access door.
  7. Reconnect the power cord to the rear of the product.
Step three: Clear the jam from the front of the product
  1. Press the Power button () to turn on the product, if the product is not already on.
  2. Open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.
    Figure : The carriage in its normal position
    Photograph of the carriage in its normal position
  3. When the carriage stops moving, remove the power cord from the rear of the product.
  4. Gently remove any jammed paper.
      note:
    Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge access door.
    Figure : Close the cartridge access door
    Illustration of the front access door  closing.
  7. Reconnect the power cord to the rear of the product
  8. Press the Power button () to turn on the product.
Step four: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.
Solution two: Make sure that the carriage can move freely
Use the following steps to make sure that the carriage moves freely.
Step one: Check the paper path
  1. Press the Power button () to turn on the product.
  2. Open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.
    Figure : The carriage in its normal position
    Photograph of the carriage in its normal position
  3. With the product turned on, disconnect the power cord from the rear of the product.
      caution:
    You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.
  5. Check for any paper or object that might be restricting the carriage.
    Figure : Paper that is restricting the carriage
    Photograph of paper restricting the carriage
      note:
    You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
    Figure : Close the cartridge access door
    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord into the wall outlet.
  12. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution three: Clean the rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Follow these steps to remove any debris, dirt, or paper scraps from the rollers.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure : Remove the rear access door
    Illustration of removing the rear access door.
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Clean the paper feed rollers
    Illustration of the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
    Figure : The rollers in the rear access door
    Photograph of rear access door rollers
  9. Reattach the rear access door to the product.
    Figure : Reattach the rear access door
    Illustration of inserting the rear access door.
  10. Reconnect the power cord to the rear of the product
  11. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Reset the product
Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next step.
  • If the self-test report does not print, skip to the next solution.
Step three: Search for more information
If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page, and then click Open in New Window.
  note:
If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
      caution:
    Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.

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