Use the HP embedded Web server to review status messages.
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Start a supported Web browser and enter the IP address or host name of the printer/MFP as the URL.
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From the HP embedded Web server page, select the Settings tab, and then select Security.
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In the Hard Drive and Mass Storage Security Settings section, select Configure.The HP Secure Hard Disk status is displayed, which includes the type, serial number, drive status, and encryption status.
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Use the following information to resolve any issues.
note:Messages are displayed in the section titled HP Encrypted Hard Drive Configuration. If the printer/MFP is capable of managing an HP Secure Hard Disk, the first message in the section states, This device allows storage encryption when an HP Encrypted Hard Drive is installed.Although the Hard Drive field in the table displays EIO or Internal, the information provided can apply to either type.For clarity, the table describes only status messages for the HP Secure Hard Disk. However, the Hard Drive Status section of the HP embedded Web server lists all installed hard disks.
The messages listed in the following table indicate normal operating conditions, and generally do not require attention.
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Hard Disk Drive Status
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Meaning/Description
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Recommended Action
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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None installed
Not applicable
Not applicable
Not applicable
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No hard disk installed.
However, this printer/MFP can manage an HP Secure Hard Disk.
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Verify that Automatically enable encryption... is selected, and install the HP Secure Hard Disk.
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (not encryptable)
0987654321
Enabled
Not supported
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Standard (non-encrypted) hard disk is installed.
However, this printer/MFP can manage an HP Secure Hard Disk.
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Verify that Automatically enable encryption... is selected, and install the HP Secure Hard Disk.
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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EIO 1 (encryptable)
0987654321
Enabled
Encrypted
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Encryption is enabled and hard disk is functioning correctly.
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None.
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The warning messages listed in the following table indicate a condition that might require attention.
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Hard Disk Drive Status
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Meaning/Description
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Recommended Action
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (encryptable)
0987654321
Enabled
Not encrypted
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HP Secure Hard Disk installed.
However, it is not locked to the printer/MFP and it is not encrypting data.
caution: |
Select Enable Encryption using Random Drive Password (Recommended), or Manually Specify Drive Password, and then select Enable Encryption.
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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None installed
Not applicable
Drive missing
Not applicable
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No hard disk installed.
However, this printer/MFP can manage an HP Secure Hard Disk.
note: |
Verify that Automatically enable encryption... is selected, and install an HP Secure Hard Disk.
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The messages listed in the following table indicate a condition that requires immediate attention.
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Hard Disk Drive Status
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Meaning/Description
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Recommended Action
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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None installed
Not applicable
Not applicable
Expected drive missing
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No hard disk installed.
An HP Secure Hard Disk that was previously locked to this printer/MFP was removed.
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Locate and install the correct HP Secure Hard Disk for this printer/MFP.
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (encryptable)
0987654321
Disabled
Encrypted by another device
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Incorrect hard disk installed.
The installed HP Secure Hard Disk was previously locked to a different printer/MFP. This printer/MFP is expecting an unlocked HP Secure Hard Disk
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Install the correct hard disk for this printer/MFP. Or, select Reinitialize Hard Drive to unlock this HP Secure Hard Disk.
caution: |
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (encryptable)
0987654321
Disabled
Expected drive missing
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Incorrect hard disk installed.
An HP Secure Hard Disk is installed. However, a different HP Secure Hard Disk was previously locked to this printer/MFP.
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Install the correct HP Secure Hard Disk for this printer/MFP. Or, to permanently erase the contents of the installed HP Secure Hard Disk, select Reinitialize Hard Drive.
caution: |
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (not encryptable)
0987654321
Disabled
Expected drive missing
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Incorrect hard disk installed.
Standard (non-encrypted) hard disk is installed. However, an HP Secure Hard Disk was previously locked to this printer/MFP.
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Install the correct HP Secure Hard Disk for this printer/MFP. Or, select Disable encryption and continue.
caution: |
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (not encryptable)
0987654321
Disabled
Unsupported drive
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Incorrect hard disk installed.
Installed secure hard disk cannot be encrypted.
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This HP printer/MFP only supports a genuine HP Secure Hard Disk. Install the correct hard disk.
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Hard Drive:
Serial Number:
Drive Status:
Encryption Status:
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Internal (not encryptable)
0987654321
Not functional
Not applicable
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Hard disk is not functional.
note: |
Turn the printer/MFP off and check all power and interface cables. Then, restart the printer/MFP. If the error continues, contact HP Support.
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