The product is jammed.
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Cause
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Solution
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The paper does not meet specifications.
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Use only paper that meets HP specifications. See Supported paper and print media sizes.
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A component is installed incorrectly.
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Verify that the transfer belt and transfer roller are correctly installed.
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You are using paper that has already passed through a product or copier.
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Do not use paper that has been previously printed on or copied.
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An input tray is loaded incorrectly.
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Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media.
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The paper is skewed.
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The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
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The paper is binding or sticking together.
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Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray.
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When printing on lightweight paper or on jobs with heavy toner coverage, paper is wrapping on the fuser causing Fuser Delay Jam or Fuser Wrap Jam messages.
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Set the LIGHT MEDIA optimize mode on the Print Quality menu to ON.
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The paper is removed before it settles into the output bin.
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Reset the product. Wait until the page completely settles in the output bin before removing it.
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During two-sided printing, you removed the paper before the second side of the document was printed.
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Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it.
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The paper is in poor condition.
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Replace the paper.
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The internal tray rollers are not picking up the paper.
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If the paper is heavier than 220 g/m2, it might not be picked from the tray.
The rollers are worn. Replace the rollers.
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The paper has rough or jagged edges.
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Replace the paper.
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The paper is perforated or embossed.
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Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
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Device supply items have reached the end of their useful life.
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Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Information pages.
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Paper was not stored correctly.
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Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
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Not all product packing material was removed.
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Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product.
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If the product still continues to jam, contact HP Customer Support or your authorized HP service provider.