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HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

This document is for HP and Compaq notebook computers.
If the error message indicates 3F0 error or Boot Device Not Found, determine if your PC has Optane memory installed and configured correctly. See HP Consumer Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for desktops, HP Consumer Notebook PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for notebooks. For more information about Optane memory, see HP PCs - Installing and Using Intel Optane.
When starting the computer, a 3F0 error or Boot Device Not Found. Please install an operating system on your hard disk. message displays or the hard drive cannot be detected.
If the computer starts successfully after receiving this message, go to the section on testing the hard drive using HP PC Hardware Diagnostics.

Step 1: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

Step 2: Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.
  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.
    If the error message displays, proceed to the next step.

Step 3: Test the hard drive using HP PC Hardware Diagnostics

Use HP PC Hardware Diagnostics even if the computer does not open to Windows. Start with the Quick Test (2 to 3 minutes). If the Quick Test does not find a problem, run the Extensive Test (2 hours or more). The Extensive Test includes a Loop Until Error option.
If the test cannot run and the Hard Disk Does Not Exist message displays, contact HP Customer Support for assistance.
  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
    HP PC Hardware Diagnostic UEFI screen
  5. In the Component Tests menu, click Hard Drive.
  6. Click Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives.
    The Quick Test begins.
    Running the Hard Drive Quick Test
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.
    When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.
  9. If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.
    If the hard drive fails a test, write down the failure ID (24-digit code). Have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
If the test passes but the error message continues to display, proceed to the next step.

Step 4: Reseat the hard drive

The Boot device not found error message can occur if the connections to the hard drive are loose.
Only hard drive bay 1 supports bootable hard drives.
Before you begin reseating the hard drive:
  • You might need a Phillips head screwdriver or similar tool.
  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
  • HP strongly recommends using an anti-static wrist strap and a conductive foam pad when working on the computer.
The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
  1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.
  2. Disconnect the power cable.
  3. If your notebook model features a removable battery, remove the battery.
  4. Disconnect and reconnect the internal hard drive. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
  5. After connecting the hard drive and reassembling the computer, try to start the computer normally.
    If the error message displays, go to the next step.

Step 5: Perform an HP System Recovery

Before performing an HP System Recovery, back up your personal data. Choose your operating system for more information.

See also






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