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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet M1522 MFP Series Product - Clear jams

Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:
  • The input trays are loaded improperly or overfilled, or the media guides are not set properly.
  • Media is added to or removed from an input tray during a print job or an input tray is removed from the product during a print job.
  • The cartridge door is opened during a print job.
  • Too many sheets have accumulated in an output area, or sheets are blocking an output area.
  • The print media that is being used does not meet HP specifications. See Paper and print media.
  • The media is damaged or has foreign objects attached to it, such as staples or paper clips.
  • The environment in which the print media was stored is too humid or too dry. See Paper and print media.
Where to look for jams
Jams can occur in these locations:
  • In the automatic document feeder (ADF)
  • In input areas
  • In the output area
  • Inside the product
Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product.
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the ADF
Occasionally, media becomes jammed during a fax, copy, or scan job.
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.
  • The ADF input tray is loaded incorrectly or is too full. See Load paper and print media for more information.
  • The media does not meet HP specifications, such as those for size or type. See Paper and print media for more information.
  1. Open the ADF cover.
    Figure : Procedure illustration
      note:
    Verify that any shipping tape inside the ADF has been removed.
  2. Remove the jam clean out part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the clean out part and set it aside.
    Figure : Procedure illustration
  3. Lifting the green lever, rotate the pick mechanism until it stays open.
    Figure : Procedure illustration
  4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
    Figure : Procedure illustration
  5. Open the ADF lid and gently loosen the media by using both hands.
    Figure : Procedure illustration
  6. When the media is free, gently pull it out in the direction shown.
    Figure : Procedure illustration
  7. Close the lid to the flatbed scanner.
    Figure : Procedure illustration
  8. Lower the green lever.
    Figure : Procedure illustration
  9. Reinstall the clean out part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the clean out part correctly, because future jamming might occur if the clean out part is not replaced correctly.
    Figure : Procedure illustration
  10. Close the ADF lid.
    Figure : Procedure illustration
Clear jams from the input-tray areas
  caution:
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
  note:
Depending on where the jam is located, some of the following steps might not be necessary.
  1. Open the print-cartridge door.
    Figure : opening the print-cartridge door
  2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
    Figure : removing jammed media
  3. Close the print-cartridge door.
    Figure : closing the print-cartridge door
  4. Open tray 1.
    Figure : opening main input tray
  5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
    Figure : removing jammed media
  6. If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the product.
    Figure : removing the jammed media
  7. Close tray 1 and the print-cartridge door.
Clear jams from the output bin
  caution:
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
Figure : removing jammed media
Clear jams from the print-cartridge area
  caution:
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
  1. Open the print-cartridge door, and remove the print cartridge.
    Figure : removing print cartridge
      caution:
    To prevent damage to the print cartridge, minimize its exposure to direct light.
  2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
    Figure : removing jammed media
  3. Replace the print cartridge and close the print-cartridge door.
    Figure : reinstalling the print cartridge
Avoid repeated jams
  • Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.
  • Verify that the media guides are properly adjusted.
  • Check that the input tray is securely in place.
  • Do not add print media into the input tray while the product is printing.
  • Use only HP-recommended media types and sizes. See Paper and print media for more information about print media types.
  • Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.
  • Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
  • Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.

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