hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Photosmart C6200 Printers - Fixing Poor Print Quality

This document is for HP Photosmart C6240, C6250, C6270, C6275, C6280, C6283, C6285, C6286, and C6288 All-in-One printers.
The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
If installing genuine HP ink cartridges did not resolved the issue, continue to the next step.

Step 2: Make sure you are using the appropriate paper for your print job

Make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.
  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
    Do not use wrinkled paper
  • Use the correct paper type for your project.
    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
      ColorLok logo
    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • Try using a different paper. This determines if the problem is related to the paper.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 3: Check the print settings

Select your operating system to check the print settings and make sure they are appropriate for your print job.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 4: Check the estimated ink levels

Check the estimated ink levels. If an ink cartridge is empty, your printer can print for a period of time in either greyscale or composite black, depending on which ink cartridge is empty. If a color ink cartridge is empty, the printer prints in greyscale using black ink. If the black ink cartridge is empty, the printer prints in composite black using color ink. Composite black might not be as dark as regular printouts.​
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until you are prompted to.
  1. On the printer control panel, press Setup.
  2. Press the down arrow button to select Tools, and then press OK.
  3. Press the down arrow button to select Display Ink Gauge, and then press OK.
    The control panel displays estimated ink levels. The amount of color shown within a column represents how much ink remains in the ink cartridge of that color.
    Figure : Estimated ink levels
    Estimated ink levels
    • If none of the ink cartridges are low on ink, you do not need to replace them yet. Skip to the step to clean the printhead.
    • If any of the ink cartridges are low on ink, continue to the next step to replace them.

Step 5: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges display adequate ink levels.
note:
To avoid print quality issues and dried out ink cartridges, do not leave any ink cartridges outside the printer for longer than 30 minutes.
  1. Load plain white paper in the input tray.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the ink cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Squeeze the tab below the ink cartridge to release the latch, and then lift the latch.
      Figure : Ink cartridge latches
      Ink cartridge latches
    1. Cartridge latch for the black ink cartridge
    2. Cartridge latches for the color ink cartridges
  5. Pull the ink cartridge toward you to remove it.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
  6. Remove the replacement ink cartridge from its package.
  7. Hold the ink cartridge by the handle, and then insert the ink cartridge into the empty slot.
    Figure : Reinserting the ink cartridge
    Reinserting the ink cartridge
  8. Press down the latch until it clicks into place.
    Figure : Pressing down the latch
    Illustration of closing the gray latch.
  9. Repeat these steps for the other ink cartridges, if necessary.
  10. Make sure each ink cartridge is in the correct colored slot and each latch is locked firmly in place.
  11. Close the ink cartridge access door.
    Figure : Closing the access door
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 6: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use the automated tool from the printer control panel to clean the printhead.
  caution:
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
  1. On the printer control panel, press Setup.
  2. Press the down arrow button to select Tools, and then press OK.
  3. Press the down arrow button to select Clean Printhead, and then press OK.
    • If the print quality is acceptable, you can stop troubleshooting.
    • If the print quality is unacceptable, perform another printhead cleaning.
      note:
      If the printhead is badly clogged, wait 30 minutes, and then clean the printhead again.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 7: Align the printer

Calibrating the ink cartridges correctly aligns the printhead with the printer, which can resolve print quality issues.
  1. On the printer control panel, press Setup.
  2. Press the down arrow button to select Tools, and then press OK.
  3. Press the down arrow button to select Align Printer, and then press OK.
    The printer aligns the printhead and prints a test page.
Try to print again. If the print quality is unacceptable, continue to the next step.

Step 8: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...