hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Indigo Presses - Technical Note 999: HP IndigoServe report accuracy improvement

Item
Description
TN Number
999
Date
22 March 2007
Responsible Engineer
Tamir Cohen
Revision
00
Revision Description
Original Note
System
HP Indigo press 1000, HP Indigo press 1050, e-Print pro+, TurboStream, Platinum, HP Indigo press s2000, Omnius MultiStream, HP Indigo press ws2000, Omnius WebStream, HP Indigo press ws4000, HP Indigo press ws4050, HP Indigo press ws4500, HP Indigo press 3050, HP Indigo press 3000, UltraStream 2000

Purpose

To inform the field of new I-Fixes which improve the HP IndigoServe report accuracy.

Objective

New service note - Modification recommended
Implementation Mandatory

Background

The new mechanism that protects from HP IndigoServe data loss was implemented for the following software versions and I-Fixes.
  • SW V6.4.1
  • I-Fix#2 for SW V6.2.4
  • I-Fix#3 for SW v5.0.1
  • I-Fix #1 for SW V6.6.1
  • I-Fix #1 for SW V6.6.2
It was found that the mechanism was incorrectly set, and inadvertently erases data from HP IndigoServe reports when the report file reaches 50 Kb. This impacts the job report detail accuracy, but does not affect the counter accuracy.
The following new I-Fixes that allow the report file to reach 500 Mb were released:
  • I-Fix#1 for SW V6.4.1
  • I-Fix#3 for SW V6.2.4
  • I-Fix#4 for SW v5.0.1
  • I-Fix #2 for SW V6.6.1
  • I-Fix #2 for SW V6.6.2

Instructions

The new I-Fix should be implemented as soon as possible on the relevant systems.
Attached is a list of customers most affected by the issue. Verify that these customers get first priority in updating their systems.
I-Fixes are distributed through the HP Indigo Auto Updater (HPAU). They can also be downloaded from the HP Indigo portal.
At the next CE visit, verify that the relevant I-Fix was implemented.
To install the I-Fix using HPAU:
  1. HPAU prompts the operator to install the I-Fix.
    1. The operator can run the HPAU wizard from Start > Programs > HP > HP Indigo Auto Updater.
  2. Follow the instructions on the screen.
  3. At the end of the installation, restart the press computer.
  4. Start the press software and verify that the press is working correctly.
To download I-Fix:
  1. Locate the I-Fix download link from: http://h21021.www2.hp.com/C9/C11/2%20Press%20Downloads/default.aspx.
  2. Download the I-Fix file to the press computer's local hard disk.
  3. Rename the file extension from .ex_ to .exe.
  4. Double click the file, and follow the instructions in the wizard.
  5. At the end of the installation, restart the press computer.
  6. Start the press software and verify that the press is working correctly.

Part Numbers

N/A

Availability

This item is available immediately through HPAU or download from the portal.

Documentation

N/A

Notes

N/A

Feedback

Send to: Tamir.Cohen@hp.com
The complete documentation CD can be accessed from the portal at http://h21021.www2.hp.com/C19/CD-NEW/Document%20Library/hello-port.pdf.

Technical Note Distribution

HP internal only

Copyright Notice and Disclaimer

© Copyright Hewlett-Packard Development Company L.P
Reproduction, adaptation, or translation without prior permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Published in Israel.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...