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HP xw series Workstations - How do I locate HP resources?

Support
Software and driver downloads
Question
Answer
Where do I find software and driver downloads?
To find software and driver downloads:
  1. From the Tasks for your selected product menu, select Download drivers and software.
  2. Select your operating system.
  3. Use the scroll bar to select the desired driver or software.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
Question
Answer
Where do I find Customer Advisories, Customer and Security Bulletins, and Customer Notices?
To find advisories, bulletins, and notices:
  1. Select the desired product.
  2. From the Resources for your selected product menu, select See more
  3. Use the scroll bar to select Customer Advisories, Customer Bulletins, or Customer Notices. The selection presents an index of related information.
Product Change Notifications (PCN)
Question
Answer
Where do I find Product Change Notifications?
To find PCNs:
  1. Select your product.
  2. From the Resources for your selected product menu, select See more…
  3. Select Product change notification in the scroll list to view the index.
Support and diagnostic tools
Question
Answer
Where do I find support and diagnostics tools?
To obtain support and diagnostic tools:
  1. Select the desired product.
  2. From the Resources for your selected product menu, select the desired support.
To expand the index and view all tools, select See more… from the Resources for your selected product menu. Also, select Start > Help and Support on your workstation to see the installed Help and Support Center resources.
These support and diagnostics tools are available from HP:
  • Active Chat
  • Diagnose Problem
  • Chat (HP Instant Support)
Business Support Center (BSC)
Question
Answer
Where is the Business Support Center?
Visit http://www.hp.com/go/workstationsupportand select your product.
The BSC provides access to support tools such as:
  • Software and driver downloads
  • Warranty information
  • Single-topic documents
  • Product bulletins
  • QuickSpecs
IT Resource Center (ITRC)
Question
Answer
Where can I find the IT Resource Center?
Visit http://itrc.hp.com and register for a login if necessary.
The ITRC is a searchable knowledge base for IT professionals. Results from a product search typically include content on Customer Advisories (CA), Product Change Notifications (PCN), support content, manuals and white papers.
HP Authorized Support and Service Provider centers
Question
Answer
How can I locate HP Authorized Support and Service Provider centers?
For the nearest service providers for your HP product and location, visit HP Authorized Support Provider Worldwide..
Business/IT organization help
Question
Answer
How can HP help business and IT organizations?
Visit http://www.hp.com/hps. This site provides a gateway to the HP Business and IT Services offerings.
Hardware Support Services and Software Services
Question
Answer
Where can I find Hardware Support Services and Software Service information?
Visit http://www.hp.com/hps/hardware. This site provides a gateway to HP hardware and software services information.
Channel Services Network (CSN)
Question
Answer
Where can Authorized Service Providers find Channel Services Network?
Visit http://www.hp.com/partners/csn and enter the appropriate login information.
CSN is an internet application that enables HP Service Providers and Sales Order Administrators to order parts, verify warranty information, and research part information.
Warranty
Question
Answer
How do I find my warranty information, including warranty period, and remaining warranty term?
To find base warranty information, visit http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, visit http://www.hp.com/go/lookuptool.
To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.
Parts
Question
Answer
How do I find replacement parts for my workstation?
To access parts information:
  1. Select your country or region.
  2. Select Desktops & Workstations.
  3. Enter your workstation product number (i.e., xw8200) in the model number box and select the icon next to it.
  4. Select the appropriate model number.
For information on this site, see the HP PartSurfer User Guide available on this site.
To order a specific part:
  1. Select your product.
  2. From the Resources for your selected product menu, select Parts information.
  3. Enter the desired part number in the Search by part number box.
  4. Select the icon next to it.
Documentation
White papers
Question
Answer
Where do I find white papers for my workstation?
To access HP workstation white papers:
  1. Select your product.
  2. Scroll to the White papers category and select a white paper.
Features and specifications
Question
Answer
Where do I find features and specifications for my workstation?
To access feature and specification information:
  1. Select your product.
  2. From the Resources for your selected product menu, select See more…
  3. Scroll to and select HP product bulletins (QuickSpecs).
  4. Select the appropriate region below the Data Source folder.
  5. Select the Workstations folder.
  6. Select your workstation.
Note that you may also visit http://www.hp.com/go/productbulletin to obtain features and specifications.
User documentation
Question
Answer
Where can I find user documentation?
To access user documentation:
  1. Select your product.
  2. Select a manual.
Operating systems
Windows XP™ 64–bit operating system
Question
Answer
Where can I find information about the launch and availability/compatibility of Windows XP 64-bit operating system on workstation platforms?
This HP website provides information about the launch and availability/compatibility of the Windows XP 64-bit operating system as used on HP workstations. This site also provides links to HP drivers and to the Microsoft® website.
Linux and HP
Question
Answer
How do I find out more about Linux and HP?
To learn about Linux and HP:
  1. Navigate to the Workstations section of the Products category.
  2. Use the compatibility matrix for HP workstations, the software and driver links, and the documentation offerings to select the desired information.
This HP website contains information on using the Linux operating system with HP workstations. It presents information on solutions, clusters, services, and a resource center. To access this information:
Suggestions
HP is interested in your feedback on how to increase the quality of our documentation. Please send suggestions to: WGBU-TechPubs@hp.com.

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