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HP Color LaserJet 2600n Printer - Troubleshooting Performance Problems

Troubleshooting process
Use the troubleshooting checklist to solve issues with the device.
Troubleshooting checklist
Follow the steps below when trying to solve a problem with the device.
Step number
Verification step
Possible problems
Solutions
1
Is the power on?
When the device is connected to a grounded power source, the control panel shows Hewlett- Packard with both the Ready and Attention lights blinking. The control panel will then display Initializing and then Ready, at which time only the green light will be on.
No power due to failed power source, cable, switch, or fuse.
  1. Verify that the device is plugged in.
  2. Verify that the power cable is functional and that the power switch is on.
  3. Check the power source by plugging the device directly into the wall or into a different outlet.
  4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning.
2
Does Ready appear in the device control panel?
Control panel shows an error.
If the error persists, contact HP Customer Care. See HP the support flyer that came in the device box.
3
Do information pages print?
Print a Configuration page.
Control panel displays an error message.
See Control Panel Error Messages for a list of common messages that will help you correct the error.
Media does not move smoothly through the device paper path.
Clean the paper path.
Poor print quality.
See Print quality problems.
If the error persists, contact HP Customer Care. See the support flyer that came in the device box.
4
Does the device print from the computer?
Connect the network cable or USB cable to the device and the computer. Use a word-processing application to send a print job to the device.
Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.
The cable is not connected correctly.
Reconnect the cable.
An incorrect driver is selected.
Select the proper driver.
Other devices are connected to the USB port.
Disconnect the other devices and try again to print.
There is a port driver problem in Microsoft Windows.
Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.
If the error persists, contact HP Customer Care. See the support flyer that came in the device box.
Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage to the device.
Problem
Cause
Solution
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the tray.
The media might be wrinkled, folded, or damaged.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
Device does not pull media from the media input tray.
The device might be in manual feed mode.
  • If Manual feed appears on the device control-panel display, press (SELECT) to print the job.
  • Verify that the device is not in manual feed mode and print your job again.
The media tray might be overloaded.
Remove some of the media from the tray.
The paper-length adjustment control in Tray 2 or optional Tray 3 is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.
The pickup roller might be dirty or damaged.
Contact HP Customer Care. See the support flyer that came in the device box.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does not print any pages.
Problem
Cause
Solution
Pages print but are totally blank.
The sealing tape might still be in the print cartridges.
Verify that the sealing tape has been completely removed from the print cartridges.
The document might contain blank pages.
Check the document that you are printing to see if content appears on all of the pages.
The device might be malfunctioning.
To check the device, print a Configuration page.
Pages print very slowly.
Heavier media types can slow the print job.
Print on a different type of media.
Complex pages will print slower
Proper fusing may require a slower print speed to ensure the best print quality.
Pages did not print.
The device might not be pulling media correctly.
See paper-handling issues below.
The media is jamming in the device.
Clear the jam.
The USB cable might be defective or incorrectly connected.
  • Disconnect the USB cable at both ends and reconnect it.
  • Try printing a job that has printed in the past.
  • Try using a different USB cable.
Other devices are running on your computer.
The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two USB ports on the computer.
Paper handling issues
The following sections contains information about paper handling issues.
Wrong size/type media
Use the following procedure to troubleshoot and resolve wrong size or type media problems.
  1. Make sure that the software program is selecting the correct media size or type.
  2. Make sure that the printer driver for the software program is correctly installed, configured, and capable of requesting the desired media size and type.
  3. Make sure that the paper guides are touching the edges of the stack of media.
  4. If the size of media requested is not loaded in the tray selected, the printer draws media from the next default tray that contains the correct size. Load the correct media in the tray and make sure that the tray is adjusted correctly. Load the tray with enough media to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the input trays.)
Cannot select a tray or feature to use
When you cannot select a tray or feature to use, use the following procedure to troubleshoot and resolve problems.
  1. When the size of media requested is not loaded in the tray selected, the printer draws media from the next default tray that contains the correct size. Load the correct media in the tray and make sure that the tray is adjusted correctly. Load the tray with enough media to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the input trays.)
  2. Make sure that the driver for the software program is correctly installed, configured, and capable of requesting the desired media size and type, or feature.

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