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HP Customer Support - Knowledge Base

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HP Notebook PCs - How Do I Find My Model Number or Product Number?

This document is for HP notebook PCs.
Find your notebook model name, product number, and serial number to identify your specific computer for service and support.
  • Product or model name: Found either on the display frame or near the keyboard, this name identifies the notebook model in a series your product belongs in. There might be hundreds of different product configurations within the series. This name is typically too broad for accessing HP Customer Support resources for your specific notebook.
  • Product or model number: Identifies the build, components, and features configured on your specific notebook model within a product series. Use this number to download the correct drivers, find support documents, or work with an HP Customer Support representative.
  • Serial number: The unique identifying number assigned to every HP product. This number is typically required to service the notebook, or determine warranty status, or work with an HP Customer Support representative.
Select one of the following options to find your product and serial number. If you cannot turn on the computer or Windows does not boot, use the product identification label option.

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