System error "ffff ffff 028xxxxx" or "0f0100 0000xxxx" occurs when attempting to print via a network connection through the HP Jetdirect 610n print server interface card. Follow the steps provided below to resolve the issue.
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Turn the printer off and unplug the power cable.
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Remove the data cable plugged into the Jetdirect card.
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Unscrew and remove the Jetdirect EIO card from the EIO slot located on the back of the printer.
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Gently re-install the Jetdirect card back into the printer.
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Tighten screws until they are finger tight (do not over tighten).
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Plug the data cable back into the Jetdirect card.
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Plug the power cable back into the printer and turn the printer on.
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Following printer initialization, send a print file through the network to the printer.
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If the file prints without error the problem has been solved. Continue with the remaining steps if the error re-occurs.
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Ensure the PS Encoding setting is set to Software, not Binary or ASCII. The PS Encoding setting is located in the Printer Menu, Internal RIP Settings, and PS Encoding.
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Attempt to verify functionality by sending the printer a file through the network. Continue with the remaining steps if error re-occurs.
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Verify the Jetdirect 610n firmware version is L.20.24 or higher. The current firmware version can be checked through the printers front panel, Printer Setup menu, I/O Setup, Card ID, then FW REV = L.XX.XX.
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If the firmware is lower than L.20.24, upgrade the Jetdirect firmware. Click here to access detailed information on how to Update Jetdirect firmware.
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Following the firmware upgrade, attempt to verify printer functionality by sending a file through the network to the printer.
note:
The error can be caused by an older version of firmware but may also have other causes. If the HP Jetdirect device's firmware is up-to-date or if the error persists after the upgrade, continue troubleshooting as an I/O communication error.
If the problem persists, contact hp support. Use the information provided in your Users Manual or click here to access hp support via www.hp.com.
