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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


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OMEN by HP 15-dc1014nv Product Specifications

Hardware

Product number
7DM98EA
Product name
OMEN by HP 15-dc1014nv
Microprocessor
Intel® Core™ i7-9750H (2.6 GHz base frequency, up to 4.5 GHz base with Intel® Turbo Boost Technology, 12 MB cache, 6 cores)
Microprocessor Cache
ERROR123
Chipset
Intel® HM370
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Video graphics
ERROR123
Hard drive
  • 128 GB PCIe® NVMe™ M.2 SSD
  • 1 TB 7200 rpm SATA
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 2 Type-C™ with Thunderbolt™ 3 (40 Gb/s signaling rate, DisplayPort™ 1.4, HP Sleep and Charge); 3 USB 3.1 Gen 1 Type-A; 1 RJ-45; 1 headphone/microphone combo; 1 microphone; 1 AC smart pin; 1 Mini DisplayPort™
Minimum dimensions (W x D x H)
36 x 26.3 x 2.6 cm
Weight
2.38 kg
Power supply type
150 W AC power adapter
Battery type
3-cell, 52 Wh Li-ion polymer
Battery life mixed usage
Up to 5 hours and 15 minutes
Video Playback Battery life
Up to 2 hours and 45 minutes
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio
ERROR123
Audio features
Bang & Olufsen, dual speakers, HP Audio Boost, DTS Headphone:X™ support

Software

Operating system
Windows 10 Home 64
HP apps
OMEN Command Center; HP 3D DriveGuard; HP Audio Switch; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
ERROR123
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Indonesia

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