Use the following procedure to check for paper in all possible jam locations related to the right door.
Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
13.B2.Az Stay jam in right door
13.B2.Dz Delay jam in right door
13.B2.5z Inappropriate to the Delivery Path jam
13.B2.FF Residual paper jam in right door
z = paper tray. This can be trays 1-5 or "D" for duplex jobs
Or
z = Fuser mode. This can be 0-9 or A-F.
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.