hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro MFP 3101e-3108e - Setting up the printer

How to set up the printer and install the software, printer features and a link to get exclusive support for your HP+ printers.

Note:

Complete the hardware setup before installing the printer software.

Refer to the table below to learn which setup options are available for your printer model.

To verify your printer model, refer to the nameplate on the front panel of the printer.

Setup options by printer model

Printer model

Setup options

fdwe

Wireless or Ethernet

Set up the printer

Unpack and set up the printer.

  1. Unpack the printer:

    1. Select a site to place the printer that meets the following specifications:

      • A sturdy work surface in a well-ventilated and dust-free area, and away from direct sunlight

      • Temperature range: 15° - 32.5° C59° - 90.5° F

      • Humidity range: 30% - 70%

    2. Allow sufficient space around the printer to open all doors and trays.

      Note:

      The printer weighs 10.5 kg23.1 lb.

      Space requirements

      Space requirements
      Dimensions (Printer fully opened)

      Measurement

      Dimensions (Printer fully opened)

      1: Height

      475.5 mm 18.72 in

      2: Depth

      758.8 mm 29.87 in

      3: Width

      426.8 mm 16.8 in

    3. Take the printer out of the box and remove all tape and packing material.

      Note:

      HP recommends recycling the packaging materials.

  2. Load paper into the Input Tray:

    Load paper into the input tray.

    Note:

    This tray holds up to 250 sheets of 75 grams per square meter20 lb paper.

    1. Open the input tray.

      Open input tray

      Opening the input tray
    2. Press and hold the button on one of the paper-width guides and slide the guides to the edges of the input tray. Do the same for the paper-length guide.

      Adjust the paper guides

      Adjusting the paper guides
    3. Load paper into the input tray.

      Note:

      To prevent jams, do not overfill the input tray. Make sure the top of the stack is below the tray-full indicator.

      Load paper

      Loading paper
    4. Adjust the paper-width guides and paper-length guide until they touch the edges of the stack of paper.

      Paper guides lightly touch the paper

      Adjusting the guides
    5. Close the input tray.

      Close the input tray

      Closing the input tray
  3. Connect the power cable and turn on the printer:

    1. Connect the power cable between the printer and a grounded AC outlet.

      Note:

      To prevent damage to the printer, use only the power cable provided with the printer.

      Connect the power cable

      Connecting the power cable
    2. Press the Power button to turn on the printer.

  4. Choose a connection method (Ethernet or wireless):

    Choose one of the following options to connect your printer:

    • For an Ethernet setup, connect an Ethernet cable now. Connect one end of the Ethernet cable to your network port and the other end to the Ethernet port on the rear of the printer.

      After connecting the Ethernet cable, continue to the next step.

      Connect an Ethernet cable

      Connecting an Ethernet cable
    • For a wireless setup, do NOT connect any cables. Continue to the next step. During software installation, you are prompted to connect the printer to your wireless network.

      Wireless setup, no cable

      Wireless setup, no cable
  5. Set up the control panel:

    To navigate the touchscreen control panel, use touch, swipe, and scroll gestures.

    1. When the printer is powered on, touch the desired language from the list, touch Confirm (to confirm the language), and then touch the desired country/region.

      The printer checks for an Ethernet connection.

      • If you did NOT connect an Ethernet cable, continue to Step 6 and follow the instructions to select a connection method and connect your printer to the Internet.

      • If you have already connected an Ethernet cable, the Ethernet Summary screen displays on the control panel. Touch OK, and when the HP+ screen displays on the control panel, touch Continue to retrieve the pairing code. When the pairing code displays on the control panel screen, make note of it, and then skip to Step 7 and follow the instructions to activate your HP+ smart printer.

  6. Select a connection method:

    1. On the printer control panel, when prompted to select a connection method, touch the desired option (Wireless, Ethernet, or Connect with Software).

      For detailed instructions for each connection method, refer to the table below.

      Connection method information

      Connection method

      Details

      Wireless

      Note:

      Use this method to connect the printer to the wireless network using the printer control panel.

      1. On the printer control panel, touch your network name from the list of available networks, and then use the touch keypad to enter your wireless password.

      2. Touch OK to confirm the settings.

        When the printer has successfully connected to the network, a Connection Successful screen displays on the control panel and shows the IP address for the printer.

      3. On the Connection Successful screen, touch OK. The printer checks for firmware updates and then retrieve a pairing code.

      4. When the HP+ screen displays on the control panel, touch Continue.

        The pairing code displays on the printer control panel.

      5. Make note of the pairing code as you need it in the next step (Step 7).

        Note:

        The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code is automatically generated.

      6. Continue to Step 7 and follow the instructions to activate your HP+ smart printer.

      Ethernet

      1. When the Ethernet Summary screen displays on the printer control panel, touch OK.

      2. When the HP+ screen displays on the printer control panel, touch Continue.

        The pairing code displays on the printer control panel.

      3. Make note of the pairing code as you need it in the next step (Step 7).

        Note:

        The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code is automatically generated.

      4. Continue to Step 7 and follow the instructions to activate your HP+ smart printer.

      Connect with Software

      Note:

      Use this method if you want to connect your printer to Wi-Fi using the software, rather than from the printer control panel.

      Note:

      Make sure your PC or Notebook Wi-Fi radio is enabled, and it is connected to a wireless network.

      When selecting this method, a message displays on the printer control panel with instructions to go to hpsmart.com/setup (in a Web browser on your computer) to install the HP Easy Start software and continue setup.

      1. On your computer, open a Web browser and go to hpsmart.com/setup.

      2. On the "Set up a new printer" page, click Begin Setup, and then click Install HP Easy Start to download the software.

      3. After the software has downloaded, click the .exe file to open HP Easy Start.

        HP Easy Start detects wireless printers not yet associated to the network (printers with a wireless light flashing), or Ethernet-connected and wireless printers that are already connected to the network. The printers that are detected display on the screen.

        • If multiple printers are detected, click the printer that you want to set up.

        • If the printer is not found, or not listed, follow the onscreen instructions to troubleshoot and resolve the issue.

          Note:

          Make sure your computer and the printer are on the same network.

      4. Follow the on-screen instructions in the HP Easy Start software to connect the printer to a network.

        Note:

        When connecting the printer to Wi-Fi, your computer must be near the printer during setup.

        When connecting wirelessly, if you do not connect to the wireless network within two hours, you must power cycle the printer.

        To confirm your proximity to the printer, a message displays in the HP Easy Start software with instructions to select "Allow" on the printer control panel.

      5. On the printer control panel screen, touch Allow.

        HP Easy Start configures the printer and adds it to the network. The Network Settings screen displays in the HP Easy Start software.

        Note:

        If proxy settings are required for your network, click Edit Proxy Settings in the software, enter the settings, and then click Apply.

      6. On the Network Settings screen, click Continue.

        If prompted to continue with a Firmware Update, click Yes.

      7. When the "Generate your pairing code" screen displays in the HP Easy Start software, click Generate Pairing Code.

      8. On the printer control panel, when the HP+ screen displays, click Continue.

        The pairing code displays on the printer control panel screen.

      9. Make note of the pairing code as you need it in the next step (Step 7).

        Note:

        The pairing code is only valid for two hours. If you do not enter the pairing code during HP Smart Setup (in Step 7) within two hours, a new pairing code is automatically generated.

      10. On the "Continue setup in HP Smart Admin" screen in the HP Easy Start software, click Open HP Smart Admin to open the hpsmart.com/activate page in your Web browser.

      11. Continue to Step 7 and follow the instructions to activate your HP+ smart printer.

  7. Activate your HP+ smart printer:

    Pair the printer with your HP account and activate HP+ benefits:

    1. On your computer, open a Web browser and go to hpsmart.com/activate to open HP Smart Setup.

    2. On the HP Smart Setup page, click one of the following options:

      • Sign In: If you already created an HP account in the past, choose this option and then enter the email address and password you used when you created the account.

      • Create Account: If you do not have an HP account, choose this option and then enter the required information (first and last name, email address, country/region), create a password for the account, and then click Create Account again.

        A verification code is sent to the email address you entered to create the HP account.

        Enter the verification code (you received via email) in the field that displays on the setup page, and then click Verify. Once your account is verified, click Continue.

    3. When prompted, select an account type (company-managed or personal) for the printer, and then click Continue.

      Note:

      If you choose the company-managed account type, you are prompted to assign a printer owner, and then select an option for how HP will collect data from the printer to help improve future products and services.

    4. When prompted for the pairing code, enter the pairing code you retrieved in the previous steps, and then click Continue.

      A message displays when the pairing code has been accepted.

    5. When prompted, give your printer a name and location and then click Continue, or if you do not want to add these details, click Skip.

    6. Click Confirm to agree to the HP+ smart printer requirements.

      The HP+ activation process begins. A message displays when HP+ activation is complete.

    7. Click Continue to view additional setup options.

    8. On the "Finish printer setup" page, click Set Up next to the "Set up print and send a test page" option.

    9. When the "Set up print and send a test page" web page displays, click Install next to the "To enable printing, install a print driver" option to download the print driver.

      After the driver has downloaded, click the .exe file to start the printer driver installation.

    10. Once the driver installation is complete, click Print next to "Print a test page" to ensure the printer is set up and ready to print. Then click Done to close the "Set up print and send a test page" web page.

    11. At the bottom of the "Finish printer setup" page, click Go to HP Smart Admin to open the HP Smart Admin web portal.

      In the HP Smart Admin web portal, you can manage the printer, monitor print usage, monitor your HP Instant Ink plan and usage, invite additional users to enable printing from their devices, enroll in other printing solutions to make printing more efficient, and manage settings and notifications for your HP+ account.

      Note:

      HP recommends bookmarking the HP Smart Admin web portal page (hpsmart.com/admin) so you can easily access it again to manage your printer.

Learn about HP+ support and get help with Wi-Fi setup

Get exclusive support for your HP+ printer.

Note:

Support varies by country/region.

Go to Exclusive HP+ Support.

About HP+

HP+ is a smart printing system that provides exclusive benefits and features. For HP+ printers to function as expected, you must meet these requirements:

  • Create or sign in to an HP account

  • Keep the printer connected to the Internet

  • Use only original HP toner

Learn more about HP+ features during printer setup or at hp.com/plus.

Help and tips for Wi-Fi and connectivity

If the software is unable to find your printer during setup, check the following conditions to resolve the issue.

Note:

The information in the table below applies only when using the Connect with Software option.

Tips for resolving Wi-Fi connectivity issues

Potential issue

Solution

Printer Wi-Fi setup mode timed out

If the Wi-Fi icon on the control panel is not blinking blue, the printer might not be in Wi-Fi setup mode.

Use one of the following solutions to restart Wi-Fi mode:

  • Turn the printer off and then back on.

  • Follow these steps to restore network settings:

    1. On the control panel, select Setup > Network Setup > Restore Network Settings.

      The wireless light starts blinking.

    2. Wait for one minute. Open the printer software and try connecting again.

Computer too far from printer

Move your computer closer to the printer. Your computer might be out of range of the printer's Wi-Fi signal.

Computer connected to a Virtual Private Network (VPN) or remote work network

Disconnect from a VPN before installing HP printer software.

Connect to the VPN again after finishing printer setup.

Note:

Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.

Wi-Fi turned off on computer (computer connected by Ethernet)

If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer.

Do not use USB for setup

Printers with a label covering the USB port must be set up with a network connection. This ensures that you receive all available offers for your HP+ printer.

After setup, you can print using a USB cable if needed, but the printer must also remain connected to the internet.

Access the HP Embedded Web Server (EWS)

For information on how to access the printer settings in the HP Embedded Web Server (EWS) using the factory-set credentials for HP LaserJet Pro printers, refer to HP LaserJet Pro - Use a PIN to access the HP Embedded Web Server printer settings.

Printer features

Review the components on the front and rear of the printer.

Front and rear views

Front features

Front features
Front features

Number

Description

1

Control panel display

2

Front USB port

3

Input tray

4

Output tray

5

Output tray extender

6

Cartridge access door

7

Document feeder input tray

8

Document feeder output tray extender

9

Document feeder paper-width guides

10

Document feeder cover

11

Power button

12

Scanner glass

13

Scanner lid

Rear features

Rear features
Rear features

Number

Description

1

Rear USB port

Note:

Remove the label covering to access the port.

2

Ethernet port

3

Fax port: Fax line in (Fax models only)

4

Fax port: Telephone line out (Fax models only)

5

Power input

6

Rear access door

7

Security slot


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Indonesia

hp-detect-load-my-device-portlet

Actions
Loading...