HP Business PCs - HP Wolf Protect and Trace FAQ

Follow this procedure to assign a user to the Lost Device Admin role in HP TechPulse.

1. From the Users tab on the HP TechPulse dashboard, click Add.

   

2. Type the first name, last name, and email for the user you want to add.

   

3. From the Role drop-down menu, select Lost Device Admin.

   

4. Click Add.

To be able to find a device, you must enroll the device in HP TechPulse and have the Location setting enabled in Preferences.

1. In HP TechPulse, click the Devices tab, and then search for the device name in the list. You can filter the list by serial number or device name.

   

2. Click the device serial number to open the Device Details page, and then select the Location tab.

   Note:

   If you do not have the Location tab available, you have not been assigned to a user role with permission to access the Location tab.

   

   A map displays the approximate address of the device location, as well as the last time the map was updated. The locations are updated every 24 hours.

   

3. To update the map manually and request the device's current location, click Refresh.

You can lock or erase a device from HP TechPulse on the Devices tab.

1. In HP TechPulse, click the Devices tab, and then search for the device name in the list. You can filter the list by serial number or device name.

   Note:

   To lock or erase the device, the device status must be Available.

   

2. Click the device serial number to open the Device Details page.

3. Click the More drop-down menu, and then select either Lock Device Request or Erase Device Request.

   

4. Select the Lock Device Admins who you want to approve your request, type your request message, and then click Save.

   Note:

   If you select Lock the device after erasing, the device is locked after it is erased.

   

   

You can approve a request to lock or erase a device using the HP Wolf Protect and Trace Approver app.

1. Log in to the HP Wolf Protect and Trace Approver app.

2. Click the request that you want to approve.

3. On the Lock and Erase Requests window, click Approve. Verify your identity using either Windows Hello or the PIN that you created during registration.

   Note:

   If you have forgotten your PIN, click Reset PIN, and then follow the on-screen instructions to reset your PIN.

   

4. Click Approve again to complete the approval.

   

You can cancel or deny a request to lock or erase a device using the HP Wolf Protect and Trace Approver app.

1. Log in to the HP Wolf Protect and Trace Approver app.

2. Click the request that you want to deny.

3. On the Lock and Erase Requests window, click Deny. Verify your identity using either Windows Hello or the PIN that you created during registration.

   Note:

   If you have forgotten your PIN, click Reset PIN, and then follow the on-screen instructions to reset your PIN.

   

4. To deny or cancel the request, click Deny. Optionally, you can enter a reason for the denial or cancellation.