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HP Customer Support - Knowledge Base

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    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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13.B2 jam error in rear door

Use the following procedure to check for a paper jam in the rear door.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.B2.A1 - Jam in rear door

  • 13.B2.D1 - Jam in rear door

  • 13.B2.A2 - Jam in rear door

  • 13.B2.D2 - Jam in rear door

  • 13.B2.A3 - Jam in rear door

  • 13.B2.D3 - Jam in rear door

  • 13.B2.AD - Jam in rear door

  • 13.B2.DD - Jam in rear door

  1. Pull the tray completely out of the printer.

    Open the tray
  2. Remove any jammed or damaged sheets of paper.

    Remove the jammed paper
  3. Reinsert and close Tray 3.

    Close the tray
    Note:

    When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.

  4. Open the rear door and look for and clear any paper present or obstructions in the paper path.

    Open the rear door
    Clear Jam
  5. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab (line below 3 triangles). See following images.

    Tray 2 paper guides
    Tray height marks
  6. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

  7. If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.


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