
hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}
hp-share-print-widget-portlet

- ${title}
hp-concentra-wrapper-portlet

- ${title}
31.13 jam error in the document feeder
Use the following procedure to check for paper in all possible jam locations related to the document feeder.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
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31.13.01 Jam in document feeder
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31.13.02 Jam in document feeder
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31.13.13 Jam in document feeder
In addition to the instructions provided below
The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same.

To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.
Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}

hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}