solution Contentsolution Content

Replace ink cartridges in HP ENVY 5000 printers

Replace low or empty cartridges in HP ENVY 5000 printers.

HP ENVY 5010, 5012, 5014, 5020, 5030, 5032, 5034, 5052, and 5055 cartridge numbers

North America and Asia Pacific (excluding China, India, and Indonesia)

Middle East, Africa, Latin America, and CIS

China, India, and Indonesia

Western Europe

65 Black

65XL Black

123 Black

123XL Black

803 Black

803XL Black

304 Black

304XL Black

65 Tri-color

65XL Tri-color

123 Tri-color

123XL Tri-color

803 Tri-color

803XL Tri-color

304 Tri-color

304XL Tri-color

Purchase ink or toner cartridges

Replacement ink and toner is available from HP and local retailers.

  1. Go to the HP Store.

  2. Select your country/region and language.

  3. Click Ink & toner at the top of the page.

  4. Follow the instructions to find and order the cartridges for your printer.

Install replacement ink cartridges

Install new cartridges in HP ENVY 5000 printers.

  1. Make sure paper is loaded into the input tray, and then turn on the printer.

  2. Use the handles on the sides of the printer to lift the cartridge access lid until it locks into place.

    Opening the lid to access the cartridges
  3. Open the latch, and then pull the cartridge up and out of the slot.

    Removing the ink cartridges from the carriage
  4. Remove the new cartridge from the package. Be careful to only hold it by the black plastic sides.

  5. Remove the tape from the cartridge.


    Do not touch the copper-colored contacts or the ink nozzles, or reapply the protective tape. Touching these areas can result in an ink system failure.

    Removing the tape from the ink cartridge
  6. Insert the cartridge into its color-coded slot, making sure it is securely seated in the carriage, and then close the latch.

  7. Close the cartridge access lid.

  8. If an alignment page prints, follow the instructions on the page to align the cartridges and complete the installation.