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HP Customer Support - Knowledge Base

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Uninstall HP printer software and drivers

Uninstall the HP software, drivers, and apps used with HP printers.

Uninstall the HP printer software (Windows)

Uninstall HP printer software, and then remove the printer from your Devices list.

  1. Disconnect the printer from the computer or network.

  2. In Windows, search for and open Add or remove programs.

  3. In the list of installed programs, click your HP printer name, and then click Uninstall. If your printer name does not display, select HP Smart, and then click Uninstall.

  4. If a User Account Control message displays, click Yes.

  5. Follow the instructions to complete the software removal, and then restart the computer.

    Note:

    If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

  6. In Windows, search for and open Control Panel.

  7. Click Devices and Printers.

  8. For each printer icon that represents the name of your HP printer, right-click the icon, and then click Remove Device or Uninstall device.

    Note:

    If no printer icons display, the printer has already been removed.

The printer software and driver is uninstalled.

Other related HP software might remain on the system. If you do not want a particular software title, uninstall it from Add or remove programs.

Uninstall the HP printer software (Mac)

Uninstall the HP print driver and software from a Mac with the HP Uninstaller or HP Easy Start.

Uninstall with HP Easy Start

For OS X 10.9 and newer, download HP Easy Start, and then use the software application to uninstall your HP software.

  1. Go to 123.hp.com/setup, and then click Download.

  2. After the software downloads, open HP Easy Start.

  3. Click File > Uninstall HP Software....

    Clicking Uninstall HP Software
  4. Read any warnings that display, and then click Continue.

  5. When prompted, type your administrator user name and password.

HP Easy Start removes all HP printer software.

Uninstall from Mac applications

Run the HP Uninstaller tool or delete HP folders from the computer.

  1. Click Finder.

  2. In the menu bar, click Go > Applications, and then open the HP or Hewlett Packard folder.

  3. Double click HP Uninstaller, and then follow the instructions to complete the uninstall. If HP Uninstaller is not in the folder, continue with these steps.

  4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

  5. In the menu bar, click Go > Go to Folder, type /Library/Printers, and then click Go.

    The Printers folder opens.

  6. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

  7. Restart the Mac.

  8. Right-click or Ctrl + click the Trash icon, and then select Empty Trash to complete the uninstall.

Uninstall the HP Smart app

Remove the HP Smart app from your computer or mobile device.

  • Android: Open the Google Play Store, tap the Menu icon , and then select My apps & games. Select the HP Smart app, and then tap Uninstall.

  • iOS: On the Home screen, tap and hold an app, and then tap Edit Home Screen if it displays. Tap the Remove icon on the HP Smart app, tap Delete, and then tap Done or press the Home button, depending on your device.

  • Windows 10: In Windows, search for and open Add or remove programs. In the list of installed programs, click HP Smart > Uninstall.

  • macOS: Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.


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Country/Region: Flag Indonesia

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