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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Roll has jammed

When a paper jam occurs, you normally see a message about it in the front-panel display.

  1. Open the top cover.

    Open the top cover.
  2. Try to move the printhead carriage out of the way.

    Try to move the printhead carriage out of the way.
  3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.

    How to remove paper:

    Remove jammed paper pulling up

    How to do NOT remove paper

    Do NOT remove jammed paper sideways.
    CAUTION:

    Do not move the paper sideways, as it could damage the printer.

  4. Close the top cover.

    Close the top cover.
  5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly.

    Pull firmly.
  6. Reload the roll, or load a new sheet; see Paper handling.

Note:

If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has jammed paper).


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Country/Region: Flag Indonesia

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