The fan runs at high speed even when the computer is idle. The issue occurs when CPU utilization constantly runs at 15 percent or higher. This issue exhibits on all commercial notebooks with HP Power Manager v3.0.7.0 through v3.0.14.0 installed.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c08347236
Version: 1
HP Commercial Notebook and Mobile Workstation PCs - Fan runs at high speed when computer is idle
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 17-Aug-2022
Last updated : 17-Aug-2022
The information in this document applies to the following:
Computers:
HP Commercial Notebook and Mobile Workstations
Applications:
HP Power Manager, versions v3.0.07.0 - v3.0.14.0
Operating Systems:
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Microsoft Windows 10 (64-bit)
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Microsoft Windows 11
To resolve this issue, download and install the following SoftPaq to update the HP Power Manager:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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HP Power Manager
Version: 3.0.16.0
Revision: A
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note:A more recent version of this software might be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.
Hardware platforms affected :
HP Elite Dragonfly 13.5 inch G3 Notebook PC, HP Elite Dragonfly G2 Notebook PC, HP Elite Dragonfly Max Notebook PC, HP Elite Dragonfly Notebook PC, HP Elite x2 G4, HP Elite x2 G8 Tablet, HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC, HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC, HP EliteBook 1040 14 inch G9 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 630 13 inch G9 Notebook PC, HP EliteBook 640 14 inch G9 Notebook PC, HP EliteBook 645 14 inch G9 Notebook PC, HP EliteBook 650 15.6 inch G9 Notebook PC, HP EliteBook 655 15.6 inch G9 Notebook PC, HP EliteBook 830 13.3 inch G9 Notebook PC, HP EliteBook 830 G8 Notebook PC, HP EliteBook 835 13.3 inch G9 Notebook PC, HP EliteBook 835 G8 Notebook PC, HP EliteBook 840 14 inch G9 Notebook PC, HP EliteBook 840 Aero G8 Notebook PC, HP EliteBook 840 G8 Notebook PC, HP EliteBook 845 14 inch G9 Notebook PC, HP EliteBook 845 G8 Notebook PC, HP EliteBook 850 G8 Notebook PC, HP EliteBook 855 G8 Notebook PC, HP EliteBook 860 16 inch G9 Notebook PC, HP EliteBook 865 16 inch G9 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC, HP Pro x360 435 13.3 inch G9 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 440 14 inch G9 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 445 14 inch G9 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445 G8 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 15.6 inch G9 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 455 15.6 inch G9 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 455 G8 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 635 Aero G8 Notebook PC, HP ProBook x360 435 G8 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook Create G7 Notebook PC, HP ZBook Firefly 14 inch G8 Mobile Workstation PC, HP ZBook Firefly 14 inch G9 Mobile Workstation PC, HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC, HP ZBook Firefly 16 inch G9 Mobile Workstation PC, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC, HP ZBook Fury 16 G9 Mobile Workstation PC, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Fury 17.3 inch G8 Mobile Workstation PC, HP ZBook Power 15.6 inch G9 Mobile Workstation PC, HP ZBook Studio 15.6 inch G8 Mobile Workstation PC, HP ZBook Studio 16 inch G9 Mobile Workstation PC, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 inch G5 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC, HP ZHAN 66 Pro A 14 G4 Notebook PC, HP ZHAN 66 Pro A 14 G5 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA08347236
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HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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