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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08141066

Version: 1

HP Omen 16.1, 17.3 Gaming Laptop PCs - BitLocker recovery key screen displays after computer restarts

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Mar-2022

Last updated : 02-Mar-2022

DESCRIPTION
BitLocker recovery key appears after the computer is restarted. This occurs when the user switches graphics mode from hybrid to discrete in Omen Gaming Hub App's Graphics Switcher.
 BitLocker recovery key window

SCOPE
The information in this document applies to the following:
Computers:
  • OMEN 16.1 inch Gaming Laptop PC 16-b1000 series
  • OMEN 17.3 inch Gaming Laptop PC
Operating Systems:
  • Microsoft Windows 11
RESOLUTION
To resolve this issue and prevent the BitLocker Recovery key from appearing, download and install the SoftPaq to update the BIOS to version F.04:
Softpaq Description
Release Notes
Download Softpaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.04
REV: A
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at HP Customer Support - Software and Driver Downloads.

Hardware platforms affected : OMEN 16.1 inch Gaming Laptop PC 16-b1000, OMEN 17.3 inch Gaming Laptop PC 17-ck1000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08141066

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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