When logging into the Operating System (OS), the fingerprint reader might not respond after rebooting the computer, resuming from Modern Standby mode, Sleep mode, or Hibernation mode. The PIN code or password works as expected.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c07071126
Version: 1
HP ENVY 13 Notebook, 14 Laptop PCs - Fingerprint reader may not respond after rebooting computer, resuming from Modern Standby mode, Sleep mode, or Hibernation mode
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 06-Apr-2021
Last updated : 06-Apr-2021
The information in this document applies to the following:
Computers:
-
HP ENVY 13-ba0000 Laptop PC series
-
HP ENVY 15-ed0000 x360 Convertible Laptop PC series
-
HP ENVY 15m-ed0000 x360 Convertible Laptop PC series
-
HP ENVY Laptop PC 13-ba1000
-
HP ENVY Laptop PC 17-cg1000
-
HP ENVY x360 Convertible Laptop PC 13m-bd0000
-
HP ENVY x360 Convertible Laptop PC 13t-bd000 CTO
Operating Systems:
Microsoft Windows 10 20H1 (Version 2004)
To resolve this issue, update Microsoft Windows 10 OS Build 19624 or later using the following steps:
-
Click Start > Settings.
-
Click Update & Security.Microsoft Windows searches for updates.
-
Follow the on-screen instructions.
To verify the installed Microsoft Windows version, under
Windows Update, scroll to related links, and then click
OS Build info.
Hardware platforms affected :
HP ENVY 13-ba0000 Laptop PC series, HP ENVY 15-ed0000 x360 Convertible Laptop PC series, HP ENVY 15m-ed0000 x360 Convertible Laptop PC series, HP ENVY Laptop PC 13-ba1000, HP ENVY Laptop PC 17-cg1000, HP ENVY x360 Convertible Laptop PC 13m-bd0000, HP ENVY x360 Convertible Laptop PC 13t-bd000 CTO
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07071126
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