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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06562242

Version: 1

HP ENVY 13, 13m x360 Convertible PCs - Computers With 16 GB Memory Installed Have Only 5.92 GB Available

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Feb-2020

Last updated : 13-Feb-2020

DESCRIPTION
Computers with 16 GB of memory installed have only 5.92 GB of memory available. Computers with 8 GB of memory installed are not affected.
Figure 1. 16 GB installed (1), 5.92 GB available (2).

SCOPE
The information in this document applies to the following:
Memory:
Hynix H5ANAG6NCMR-VKC 16 GB 2666 DDR4
Computers:
  • HP ENVY 13-ar0000 x360 Convertible PC
  • HP ENVY 13m-ar0000 x360 Convertible PC
  • HP ENVY x360 - 13-ar0003au
Operating Systems:
Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the BIOS:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (AMD Processors)
Version: F.19
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY x360 - 13-ar0003au

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06562242

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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