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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06502687

Version: 1

OMEN by HP Laptop and Desktop PCs - OMEN Command Center Notification Appears When Attempting to Use Certain Features

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Nov-2019

Last updated : 11-Nov-2019

DESCRIPTION
The following message appears when attempting to use certain OMEN Command Center features.
OMEN Command Center
HP System Event Utility is required
to enable full functionality.
This occurs because the HP System Event Utility is required to enable the full functionality of OMEN Command Center.

SCOPE
The information in this document applies to the following:
Laptop Computers:
  • OMEN 15-dc2000 Laptop PC series
  • OMEN 15-dh1000 Laptop PC series
  • OMEN 15-ek0000 Laptop PC series
  • OMEN 15-en0000 Laptop PC Series
  • OMEN 17-cb1000 Laptop PC series
  • OMEN by HP 15-ax000 Laptop PC series
  • OMEN by HP 15-ax100 Laptop PC series
  • OMEN by HP 15-ax200 Laptop PC series
  • OMEN by HP 15-ce000 Laptop PC series
  • OMEN by HP 15-ce100 Laptop PC series
  • OMEN by HP 15-dc0000 Laptop PC series
  • OMEN by HP 15-dc1000 Laptop PC series
  • OMEN by HP 15-dh0000 Laptop PC series
  • OMEN by HP 17-an000 Laptop PC
  • OMEN by HP 17-an100 Laptop PC
  • OMEN X by HP 17-ap000 Laptop PC
  • OMEN X by HP 17-ap200 Laptop PC
  • OMEN X by HP 2S 15-dg0000 Laptop PC series
  • OMEN by HP 17-cb0000 Laptop PC
  • OMEN by HP 17-w000 Laptop PC series
  • OMEN by HP 17-w100 Laptop PC series
  • OMEN by HP 17-w200 Laptop PC series
Desktop Computers:
  • OMEN by HP 870-000 Desktop PC series
  • OMEN by HP 870-100 Desktop PC series
  • OMEN by HP 870-200 Desktop PC series
  • OMEN by HP 870-300 Desktop PC series
  • OMEN by HP 873-0000 Desktop PC series
  • OMEN by HP 875-0000 Obelisk Desktop PC series
  • OMEN by HP 875-1000 Obelisk Desktop PC series
  • OMEN by HP 880-000 Desktop PC series
  • OMEN by HP 880-100 Desktop PC series
  • OMEN by HP 880-500 Desktop PC series
  • OMEN X by HP 900-000 Desktop PC series
  • OMEN X by HP 900-100 Desktop PC series
  • OMEN X by HP 900-200 Desktop PC series
  • OMEN X by HP P1000-000 Desktop PC series
  • OMEN X by HP Compact Desktop VR Backpack
  • OMEN X by HP Full Tower Case
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, upgrade the OMEN Command Center to the latest version through the Microsoft Store.
note:
The OMEN Command Center will automatically to check the HP System Event Utility status after version 9.2.6.0.
  1. When the pop-up notification appears, select Install to install/upgrade HP System Event Utility.
  2. Follow the on screen instructions (a restart may be required).
  3. When the install/upgrade is complete, restart the OMEN Command Center.

Hardware platforms affected : OMEN 15-dc2000 Laptop PC series, OMEN 15-dh1000 Laptop PC series, OMEN 15-ek0000 Laptop PC series, OMEN 15-en0000 Laptop PC Series, OMEN 17-cb1000 Laptop PC series, OMEN X by HP 17-ap000 Laptop PC, OMEN X by HP 17-ap200 Laptop PC, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN X by HP 900-000 Desktop PC series, OMEN X by HP 900-100, OMEN X by HP 900-200 Desktop PC, OMEN X by HP Compact Desktop VR Backpack, OMEN X by HP Full Tower Case, OMEN X by HP P1000-000, OMEN by HP 15-ax000 Laptop PC series, OMEN by HP 15-ax100 Laptop PC series, OMEN by HP 15-ax200 Laptop PC series, OMEN by HP 15-ce000 Laptop PC series, OMEN by HP 15-ce100 Laptop PC series, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-an100 Laptop PC, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP 17-w000 Laptop PC series, OMEN by HP 17-w100 Laptop PC series, OMEN by HP 17-w200 Laptop PC series, OMEN by HP 870-000 Desktop PC series, OMEN by HP 870-100 Desktop PC series, OMEN by HP 870-200, OMEN by HP 870-300 Desktop PC, OMEN by HP 873-0000 Desktop PC series, OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series, OMEN by HP 880-000 Desktop PC series, OMEN by HP 880-100 Desktop PC series, OMEN by HP 880-500 Desktop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06502687

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