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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Notebook 15-dy1731ms Product Specifications

Hardware

Product number
7PA01UA
Product name
HP Notebook 15-dy1731ms
Microprocessor
Intel® Core™ i3-1005G1 (1.2 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 4 MB cache, 2 cores)
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Video graphics
Intel® UHD Graphics
Hard drive
128 GB M.2 SSD
Optical drive
Optical drive not included
Display
15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Expansion slots
1 multi-format SD media card reader
External ports
1 HDMI 1.4b; 1 headphone/microphone combo; 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s); 2 USB 3.1 Gen 1 (Data transfer only); 1 AC smart pin
Minimum dimensions (W x D x H)
35.85 x 24.2 x 1.79 cm
Weight
1.7 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 11 hours and 30 minutes
Video Playback Battery life
Up to 10 hours
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Stereo speakers

Software

Operating system
Windows 10 Home in S mode
HP apps
HP JumpStart; HP Support Assistant; HP BIOS Protection

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Country/Region: Flag Indonesia

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