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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06440548

Version: 1

HP ProBook 640, 650 G5 Notebook PCs - Link Power Management Feature Cannot Be Enabled

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Sep-2019

Last updated : 05-Sep-2019

DESCRIPTION
Nothing happens when attempting to enable the Link Power Management option in the Intel Optane Memory and Storage Management user interface. The option is disabled and cannot be enabled.
Link Power Management Feature cannot be enabled.
 Attempting to Enable the Link Power Management feature

SCOPE
The information in this document applies to the following:
Drivers/Applications:
Intel Rapid Storage Technology 17 Driver (64-bit), v17.0.1.1057,A,1
Computers:
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 650 G5 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the driver:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Rapid Storage Technology Driver
Version: 17.5.0.1017
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 640 G5 Notebook PC, HP ProBook 650 G5 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06440548

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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