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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06175910

Version: 1

HP EliteBook x360 1030 G2 - Internal Display Is Distorted When Connected to an External HDMI Monitor at Startup

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Oct-2018

Last updated : 30-Oct-2018

DESCRIPTION
The computer’s internal screen displays random lines and exhibits distortion. The issue may occur if you connect an HDMI monitor to the computer while it is starting up or resuming from a low power state.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook x360 1030 G2
Operating Systems:
  • Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
Power off and restart the computer to recover.
To avoid this issue, do not plug the HDMI cable into the notebook while starting up. Plug in the HDMI cables before powering on the computer or wait until Windows has loaded properly.

Hardware platforms affected : HP EliteBook x360 1030 G2

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06175910

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