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HP Customer Support - Knowledge Base

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HP LaserJet Managed MFP E52545 - 13.B2.A1, 13.B2.D1 jam error tray 1

13.B2.A1, 13.B2.D1 jam error tray 1

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A1 Jam in top cover
  • 13.B2.D1 Jam in top cover
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 1:
note:
The printer models referenced in this video might be different from your printer model, but the steps to clear the jam are the same.
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
    If most of the sheet of paper has been pulled inside the printer, continue with the following steps.
    Figure : Remove jammed paper from tray 1
  2. Press the top-cover-release button on the left side of the printer.
    Figure : Press the top-cover-release button
  3. Open the front door.
    Figure : Open the front door
  4. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
    Figure : Lift the jam-access cover and remove jammed paper from inside the printer
  6. Reinstall the toner cartridge.
    Figure : Reinstall the toner cartridge
  7. Close the front door.
    Figure : Close the front door

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