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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05948679

Version: 1

Advisory: HP ENVY x2 - 12 - IMEI Number Changes With Replacement Motherboard, Will Not Match Number on Computer Case

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Mar-2018

Last updated : 19-Mar-2018

DESCRIPTION
If the motherboard has been replaced, the IMEI number etched on the case of the computer will no longer be valid. You will need to look up the new IMEI number.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ENVY x2 - 12-e000 CTO
  • HP ENVY x2 - 12-e000na
  • HP ENVY x2 - 12-e001na
  • HP ENVY x2 - 12-e001nf
  • HP ENVY x2 - 12-e001tu
  • HP ENVY x2 - 12-e011nr
  • HP ENVY x2 - 12-e050na
  • HP ENVY x2 - 12-e051na
RESOLUTION
Locate the IMEI number as follows:
  1. Select SETTINGS > Network & Internet > Cellular.
  2. Select your mobile service provider then select Advanced Options.
  3. The IMEI number is displayed under Properties.

Hardware platforms affected : HP ENVY x2 - 12-e000 CTO, HP ENVY x2 - 12-e000na, HP ENVY x2 - 12-e001na, HP ENVY x2 - 12-e001nf, HP ENVY x2 - 12-e001tu, HP ENVY x2 - 12-e011nr, HP ENVY x2 - 12-e050na, HP ENVY x2 - 12-e051na

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05948679

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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