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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05932760

Version: 1

HP ZBook Thunderbolt 3 Dock - How To Configure The ZBook Thunderbolt 3 Dock

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Feb-2018

Last updated : 26-Sep-2018

DESCRIPTION
The following updates and settings are recommended for ZBook Mobile Workstation and ZBook Thunderbolt Dock configurations.
  • Update the following items. Updates can be performed using HP Softpaq Download Manager, or individually accessed and installed on the ZBook Mobile Workstation Software and Drivers page.
    Update Name
    Location on Software
    and Drivers page
    How To Verify
    HP Notebook System BIOS Update
    BIOS
    Fn+Esc key combination in Windows. (Requires HP Hotkey Support to be installed)
    Intel Thunderbolt 3 Firmware Update
    (Update not available on all configurations)
    Firmware
    Right click Thunderbolt Tray Icon-> Settings> Details. The leftmost numbers of the NVM Firmware version listed in Details and leftmost numbers of the currently available version should match. (Requires Dock to be plugged in).
    HP Thunderbolt 3 Dock Firmware
    Firmware
    Run the most recent version of the update. 5 internal dock component current versions and need to update are listed. (Requires monitor to be connected to Dock and Dock to be plugged in).
    Intel Thunderbolt 3 Secure Connect Utility
    Driver - Controller
    Right click Thunderbolt Tray Icon> Settings> Details.
    Conexant USB Audio Driver for Docks
    Driver - Audio
    Device Manager> Sound, video and game controllers (Requires Dock to be plugged in).
    ASMedia eXtensible Host Controller (xHCI) Driver
    Driver - Controller
    Programs & Features or Device Manager >Universal Serial Bus Controllers (Requires Dock to be plugged in).
    Intel Video Driver and Control Panel
    (Not available on some DreamColor configurations)
    Driver - Graphics
    Right click on desktop> Graphics Properties (Intel icon)> Options & Support> Information Center.
    NVIDIA Video Driver and Control Panel
    (Not available on some configurations)
    Driver - Graphics
    Right click on desktop> NVIDIA control panel> System Information at bottom left.
    AMD Video Drivers and Control Panel
    (Not available on some configurations)
    Driver - Graphics
    Right click on desktop> AMD control panel> System Information at bottom left.
  • Video and USB ports on the ZBook Thunderbolt Dock are available pre-boot when the following settings are used in F10 Setup:
    Setting Name
    F10 Setup
    Location
    Default
    Pre-boot
    requirement
    Fast Boot
    Advanced...
    Boot Options
    Checked
    Unchecked
    Thunderbolt Security Level
    Advanced...
    Port Options
    PCIe and DisplayPort - User Authentication
    PCIe and DisplayPort - No Security

SCOPE
Systems:
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15 G4 Mobile Workstation Bundle
  • HP ZBook 150W Thunderbolt 3 Dock
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G4 Mobile Workstation Bundle
  • HP ZBook 200W Thunderbolt 3 Dock
  • HP ZBook Dock with Thunderbolt 3
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook Studio G3 Mobile Workstation Bundle
  • HP ZBook Studio G4 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation (ENERGY STAR)
  • HP ZBook Studio G4 Mobile Workstation Bundle
  • HP ZBook x2 G4 Detachable Workstation
  • HP ZBook x2 G4 Detachable Workstation
Operating Systems:
  • Microsoft Windows 7 (64-bit)
  • Microsoft Windows 10 TH2
  • Microsoft Windows 10 TH1
  • Microsoft Windows 10 RS3
  • Microsoft Windows 10 RS2
  • Microsoft Windows 10 RS1
RESOLUTION
Contact HP support for assistance with any issues that occur after the updates and settings are applied.

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 150W Thunderbolt 3 Dock, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook 200W Thunderbolt 3 Dock, HP ZBook Dock with Thunderbolt 3, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle, HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Microsoft Windows 7 (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05932760

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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