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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Samsung Xpress SL-C460, SL-C462, SL-C463, SL-467 Color Laser MFP - Clearing Paper Jams

This document shows you how to clear a paper jam in the printer. When a paper jam occurs, a warning message displays on the control panel.
  note:
To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the instructions in the following sections to clear the jam.
Jam in tray 1
If paper is jammed in tray 1, use these steps to release the jammed paper.
  1. Pull out tray 1.
    Figure : Pull out tray 1
  2. Remove the jammed paper by gently pulling it straight out.
    Figure : Remove the jammed paper
  3. Insert tray 1 back into the printer until it snaps into place.
    Figure : Insert tray 1
  4. Open and close the front cover. Printing automatically resumes.
    Figure : Open and close the front cover
Jam inside the printer
If paper is jammed inside the printer, use the steps to release the jammed paper.
  note:
The fuser area is hot. Be careful when removing paper from the printer.
  1. Open the rear cover door.
    Figure : Open the rear cover door
  2. Open the frame-transfer.
    Figure : Open the frame-transfer
  3. Remove the jammed paper by gently pulling it straight out.
    Figure : Remove the jammed paper
  4. Close the frame transfer.
    Figure : Close the frame transfer
  5. Close the rear cover door, pushing it until it snaps into place.
    Figure : Close the rear cover door
Jam in the exit area
If paper is jammed in the exit area, use the steps to release the jammed paper.
  note:
The fuser area is hot. Be careful when removing paper from the printer.
  1. Open the scanner unit.
    Figure : Open the scanner unit
  2. Remove the jammed paper by gently pulling it straight out.
    Figure : Remove the jammed paper
  3. Close the scanner unit.
    Figure : Close the scanner unit

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Country/Region: Flag Indonesia

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