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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05851794

Version: 1

Advisory: HP Elite x2 1012, EliteBook 1030/1040, EliteBook 7xx, 8xx, Folio G1, EliteBook x360 1020/1030 G2, Pro x2 612, ProBook 4xx/6xx and ZBook Workstation PCs - Sound Is Heard on Both Receiver's and Presenter's Speakers During Presentation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Dec-2017

Last updated : 05-Dec-2017

DESCRIPTION

Sound is heard on both the presenter's and receiver's speakers during a remote presentation. The sound should only play from the receiver's speakers during the presentation. This occurs when using the VIVI or MirrorOP wireless presentation apps.

NOTE: Commercial platforms manufactured in 2015, 2016 and later equipped with Conexant ISST Audio device may be affected by this issue.

SCOPE

Applications/Software:

VIVI Client, version 2.10.1
MirrorOP Windows Sender, version 2.0.0.13

Computers:

HP Elite x2 1012 G1
HP Elite x2 1012 G1 Tablet
HP Elite x2 1012 G1 Tablet (ENERGY STAR)
HP Elite x2 1012 G1 Tablet Bundle
HP Elite x2 1012 G1 Tablet with Travel Keyboard
HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR)
HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR) Bundle
HP Elite x2 1012 G1 Tablet with Travel Keyboard Bundle
HP Elite x2 1012 G2
HP Elite x2 1012 G2 Bundle
HP Elite x2 1012 G2 Tablet
HP Elite x2 1012 G2 Tablet (ENERGY STAR)
HP EliteBook 1030 G1 Notebook PC
HP EliteBook 1040 G3 Notebook PC
HP EliteBook 1040 G4 Notebook PC
HP EliteBook 725 G4 Notebook PC
HP EliteBook 745 G3 Notebook PC
HP EliteBook 745 G4 Notebook PC
HP EliteBook 755 G4 Notebook PC
HP EliteBook 820 G3 Notebook PC
HP EliteBook 820 G4 Notebook PC
HP EliteBook 828 G3 Notebook PC
HP EliteBook 840 G3 Notebook PC
HP EliteBook 840 G4 Notebook PC
HP EliteBook 848 G3 Notebook PC
HP EliteBook 848 G4 Notebook PC
HP EliteBook 850 G3 Notebook PC
HP EliteBook 850 G4 Notebook PC
HP EliteBook Folio G1 Notebook PC
HP EliteBook x360 1020 G2
HP EliteBook x360 1030 G2
HP Pro x2 612 G2
HP ProBook 430 G3 Notebook PC
HP ProBook 430 G4 Notebook PC
HP ProBook 440 G3 Notebook PC
HP ProBook 440 G4 Notebook PC
HP ProBook 450 G3 Notebook PC
HP ProBook 450 G4 Notebook PC
HP ProBook 455 G3 Notebook PC
HP ProBook 455 G4 Notebook PC
HP ProBook 470 G3 Notebook PC
HP ProBook 470 G4 Notebook PC
HP ProBook 640 G2 Notebook PC
HP ProBook 640 G3 Notebook PC
HP ProBook 645 G3 Notebook PC
HP ProBook 650 G2 Notebook PC
HP ProBook 650 G3 Notebook PC
HP ProBook 655 G3 Notebook PC
HP ZBook 14u G4 Mobile Workstation
HP ZBook 15 G3 Mobile Workstation
HP ZBook 15 G4 Mobile Workstation
HP ZBook 15u G3 Mobile Workstation
HP ZBook 15u G4 Mobile Workstation
HP ZBook 17 G3 Mobile Workstation
HP ZBook 17 G4 Mobile Workstation
HP ZBook Studio G3 Mobile Workstation
HP ZBook Studio G4 Mobile Workstation
HP ZBook x2 G4 Detachable Workstation

Operating Systems:

Microsoft Windows 10 Pro (64-bit)

RESOLUTION

To work around this issue, perform the following steps to disable Hardware Acceleration on the audio device.

NOTE: The steps to workaround this issue only need to be applied to the presenter's computer.

Close the presenter application.
Right-click the audio icon in the system tray.
Select Playback devices.

Figure : Playback devices
Select Speakers, then click the Properties button.

Figure : Sound properties
Select the Advanced tab.

Uncheck Allow hardware acceleration of audio on this device.

Figure : Speakers Properties Advanced tab
Select Apply, then click OK.
Restart the presenter application.

Hardware platforms affected : HP Elite x2 1012 G1, HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G1 Tablet (ENERGY STAR), HP Elite x2 1012 G1 Tablet Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard, HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR), HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR) Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard Bundle, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP Pro x2 612 G2, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05851794

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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