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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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Samsung Laser Printers - Document Jam or Media Jam

If the printer displays this error, the Automatic Document Feeder (ADF) has jammed.
  1. Make sure to not overload the ADF. Check the Media and Tray or Specification section in the user manual to determine the maximum amount supported at one time in the ADF.
    1. Example: The CLX-3185FW only supports 15 pages at once in the ADF; if there is more the ADF will likely jam when feeding.
  2. Open the ADF lid and gently remove any paper or debris stuck inside.
  3. Lift the ADF tray and look for any debris or paper jammed in the exit.
If the problem persists, go to support.hp.com.

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Country/Region: Flag Indonesia

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