HP LaserJet Enterprise 700 color MFP M775 - 13.A3, 13.A4 jam error in the 3,500-sheet high-capacity input (HCI) tray

Use the following procedure to check for paper in all possible jam locations in the 3,500-sheet high-capacity input (HCI) trays. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.A3.D3
• 13.A3.D4
• 13.A4.D4

1. Open the right and left HCI trays.
   Figure : Open the right and left HCI trays

   
2. Remove any damaged sheets of paper from the HCI trays.
   Figure : Remove any damaged sheets from the HCI trays

   
3. Above the right-side tray, press the green button to release the jam-access plate.
   Figure : Press button to release the jam-access plate

   
4. If jammed paper is in the feed area, pull it down to remove it.
   Figure : Remove jammed paper from the feed area

   
5. Push up on the jam-access plate to close it.
   Figure : Close the jam-access plate

   
6. Close the right and left HCI trays.
   Figure : Close the right and left HCI trays

   
7. Open the jam-access door on the right side of the high-capacity tray cabinet.
   Figure : Open the jam-access door on the right side of the HCI cabinet

   
8. Lift up the jam-release plate and remove any jammed paper.
   Figure : Lift the jam-release plate and remove jammed paper

   
9. Close the jam-access door on the right side of the high-capacity tray cabinet.
   Figure : Close the jam-access door on the right side of the HCI cabinet