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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05061518

Version: 1

Advisory: HP Desktop, Notebook, and Workstation - Slow Performance With Specific Z Turbo Drive on Windows 7

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Mar-2016

Last updated : 25-Mar-2016

DESCRIPTION
If an HP desktop, notebook, or workstation is configured with one or more Z Turbo NVMe drives, as described in the SCOPE section, the system may exhibit slow performance with reads and writes.
NOTE
This issue happens only with Windows 7 Operating System.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Elite x2 1012 G1
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ProBook 655 G2 Notebook PC
  • HP Z240 Small Form Factor Workstation
  • HP Z240 Tower Workstation
  • HP Z440 Workstation
  • HP Z640 Workstation
  • HP Z840 Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
Parts: NVMe Drive
  • HP Z Turbo Drive 128GB NVMe PCIe SSD
  • HP Z Turbo Drive 256GB NVMe PCIe SSD
  • HP Z Turbo Drive 512GB NVMe PCIe SSD
  • HP Z Turbo Drive 1TB NVMe PCIe SSD
RESOLUTION
HP has posted a SoftPaq SP74909 that updates the driver of the affected Z Turbo NVMe drives and resolves the issue. Please download Microsoft Windows 7 updates to support NVMe ( SP74909), Version 1.0, Revision A (or later) and read the instructions carefully before proceeding.
NOTE
After installation is complete, make sure that the "storport.sys" driver version is 6.1.7601.23172.
1) Open File Explorer.
2) Go to Windows\System32\drivers.
3) Find storport.sys and right click.
4) Choose Properties
5) Open the Details tab.
6) Check that the Product version is 6.1.7601.23172.

Hardware platforms affected : HP Elite x2 1012 G1, HP EliteBook 725 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP Z240 Small Form Factor Workstation, HP Z240 Tower Workstation, HP Z440 Base Model Workstation, HP Z640 Workstation, HP Z840 Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05061518

© Copyright 2019 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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