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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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Solution and Diagnostic Data Collection

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions, and automatically update this tool; and to improve our products, solutions, services, and your experience as our customer.
note:
This tool applies to Microsoft Windows PC's only. This tool detects HP PCs and HP printers.
Data gathered
  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed
Software installed
  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Software removal
  • Remove HP Support Solutions Framework through Add/Remove programs on PC
Requirements
  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE) 10.0+, and Firefox 3.6.x, 12.0+

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Country/Region: Flag Indonesia

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