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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04947816

Version: 1

HP ZBook 15,17 G3 and ZBook 17 Mobile Workstation PCs - Display Mode Automatically Switches Back to Previous Setting

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Jan-2016

Last updated : 22-Jan-2016

DESCRIPTION
Display mode will automatically switch back to the previous display mode when attempting to switch to internal panel only mode with the Fn+F4 and Win+P, functions, or from the AMD Catalyst Control Center.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ZBook 15 G3 Mobile Workstation Series
  • HP ZBook 17 G3 Mobile Workstation Series
  • HP ZBook 17 Mobile Workstation Series
  • HP ZBook 17 Mobile Workstation Bundle
Operating Systems:
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 8.1 (Industry)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve this issue, perform the steps below to disable the Auto Switch Input function:
  1. Press the Menu button on the monitor.
  2. Select Video Input Control.
  3. Select Auto Switch Input.
  4. Click Off.
  5. Select Save,and then click Return.
  6. Click Exit.

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04947816

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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