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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04770979

Version: 1

HP EliteBook Notebook PCs, and HP ZBook Mobile Workstations - Cannot Clone Image onto Computer with Imaging Software Optimized for SSDs when TRIM Option is On

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Aug-2015

Last updated : 15-Jan-2016

DESCRIPTION
A new image cannot be cloned onto a computer using one of the SSD drives in the SCOPE. The image does not load unless the TRIM option is Off.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP ZBook 14 G2 Mobile Workstation
  • HP ZBook 15u G2 Mobile Workstation
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 750 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
Parts:
  • 810261-001 : 810261-001 Lite-On SSD, V2, 128GB, FW 2C02
  • 810262-001 : 810262-001 Lite-On SSD, V2, 256GB SSD Drive, FW 2C02
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Lite-On Solid State Drive (SSD) Firmware Update
Version: 2C03
Revision: A PASS: 1
  note:
A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 720 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP ZBook 14 G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04770979

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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