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HP Printers - Windows 10 Built-in Driver Failed to Install

This document is for HP printers and computers with Windows 10.
When you connect the printer to your computer wirelessly, with a USB cable, or an Ethernet cable, Windows 10 does not automatically install the built-in printer driver.

This video shows the steps to follow if the built-in driver failed to install in Windows 10

Step 1: Remove the printer from Devices and Printers

Remove any icons for your printer from the Devices and Printers folder.
  1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  2. Turn the printer off and on again, and make sure that it is in a ready state.
  3. Search Windows for devices, and then click Devices and Printers in the list of results.
  4. Right-click the printer icon () for your printer, and then click Remove Device. Follow the on-screen instructions to complete the process.
  5. If multiple icons exist for the printer, remove them all.

Step 2: Connect your printer to the computer

Before installing the built-in driver, connect the printer to the computer or to your wired or wireless network. Refer to the section that matches your connection type for steps to connect the printer.

Step 3: Set Windows Update to automatically download driver software

Open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
  1. Search Windows for change device installation, and then click the Change device installation settings Control Panel setting in the list of results.
    Device Installation Settings window displays.
  2. Select the Yes option, and then click Save Changes.
    Example of selecting the Yes option

Step 4: Install the printer driver with the Add Printer wizard

Use the Add Printer tool in Windows to install the built-in driver.
note:
If you already connected the printer to the computer with a USB cable and you can print, the driver installed. If you are having issues printing, continue with the following steps.
  1. Search Windows for devices, and then click Devices and Printers in the list of results.
  2. Click Add a printer.
    Figure : Clicking Add a printer
    Clicking Add a printer
    A Choose a device or printer to add to this PC window opens.
    Figure : Example of printers found in the Choose a device or printer to this PC window
    Example of printers found in the Choose a device or printer to this PC window
    • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver. You can now use your printer.
    • If your printer is not in the list, continue to the next step.
  3. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
    Figure : Selecting Add a printer using local or network printer with manual settings
    Selecting Add a printer using local or network printer with manual settings
  4. Click Next.
  5. Select the port to be used by your printer, such as 'USB001' for a USB connected printer, and then click Next.
  6. Click Windows Update, and then wait for the print drivers to update.
  7. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
    • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver. You can now use your printer.
    • If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue to the next step.
  8. Select Add a printer using TCP/IP address or hostname, and then click Next.
    Figure : Selecting Add a printer using TCP/IP address or hostname
    Selecting Add a printer using TCP/IP address or hostname
  9. Select Autodetect from the Device type drop-down list.
    Figure : Selecting Autodetect
    Selecting Autodetect
  10. Type your printer IP address into the text box, and then click Next.
    You can find the IP address by printing either a Wireless Network Test report or a Network Configuration page. For printers with displays, the IP address displays on the printer control panel through the wireless icon or button.
  11. Wait for the computer to connect to the printer, and then click Next to install the print driver.
When you are finished with the Add Printer wizard, the printer driver is set up and ready to use.

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