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HP Designjet T920, T1500, T2500, and T3500 Production eMFP - The paper has jammed in the print platen

This document is for HP Designjet T920, T1500, T2500, and T3500 Production eMFP printers.

The paper has jammed in the print platen

When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display, and a system error 81:01 or 86:01.
  1. Lift the scanner.
  2. Move the carriage manually to the left side of the printer, if feasible.
  3. Go to the paper path.
  4. Cut the paper with a pair of scissors.
  5. Open the roll cover.
  6. Manually rewind paper onto the roll.
  7. If the leading edge of the paper is ragged, trim it carefully with scissors.
  8. Remove the paper left in the printer.
  9. Make sure you have removed every fragment of paper.
  10. Lower the scanner and close the roll cover.
  11. Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on.
  12. Trim the leading edge of the paper.
  13. Reload the roll, or load a new sheet see Paper handlingPaper handling.
note:
If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.

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