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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04444153

Version: 1

HP EliteBook 840, 850 G1 and ZBook 14 Mobile Workstation Notebook PCs - Blank or Black External Display When Using UltraSlim Docking Station

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Sep-2014

Last updated : 28-Oct-2014

DESCRIPTION
The external display goes into Sleep mode if the display is powered on and then connected to a 2013 Ultra Slim Docking Station with one of the computers in the SCOPE already connected.

SCOPE
Information in this document applies to the following:
Computers:
  • HP 2013 UltraSlim Docking Station
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ZBook 14 Mobile Workstation
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Operating System
Release Notes
Download SoftPaq
HP Ultraslim Docking Station DisplayPort Hub Firmware
Version: 2.20.0000
Revision: A
Non-OS Specific
Microsoft Windows 7 x64
Microsoft Windows 8 x64
Microsoft Windows 8.1 x64
Intel Video Driver and Control Panel
VERSION: 3621
Revision: W
Microsoft Windows 7 x32
Microsoft Windows 8 x32
Microsoft Windows 8.1 x32
Intel Video Driver and Control Panel
VERSION: 3621
Revision: W
Microsoft Windows 7 x64
Microsoft Windows 8 x64
Microsoft Windows 8.1 x64
Microsoft Windows 7 x32
Microsoft Windows 8 x32
AMD High Definition (HD) Video Driver and Control Panel
VERSION: 13.352.1015
Revision: A
Microsoft Windows 8.1 x32
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ZBook 14 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04444153

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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