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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04272590

Version: 1

HP ProBook Notebook PCs - Mouse Pointer Changes to a Black Square in Middle of Screen

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Apr-2014

Last updated : 30-Apr-2014

DESCRIPTION
The mouse pointer may change into a black square in the middle of the screen. The black square does not move and the computer is unresponsive. Restarting the computer temporarily resolves the issue.
Figure 1: Black box

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 4445s Notebook PC
  • HP ProBook 4446s Notebook PC
  • HP ProBook 4545s Notebook PC
  • HP ProBook 6475b Notebook PC
Operating Systems:
  • Microsoft Windows XP Professional Edition
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
AMD Video Driver and Control Panel
Version: 9.0010010130411A158747C
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 6475b Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA04272590

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