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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03767452

Version: 1

HP EliteBook and ProBook Notebook PCs - The Computer Attempts to Boot From the Network Instead of the HDD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-May-2013

Last updated : 17-May-2013

DESCRIPTION
The computer boots from the network instead of the local hard drive (HDD) if the following conditions are met:
  • An SD card with no bootable files is inserted.
  • The system SATA mode is set to "RAID."
  • The boot order lists the SD card as the first bootable device.
  • The boot mode is set to "Legacy."

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2170p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8470w Mobile Workstation
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook 8570w Mobile Workstation
  • HP EliteBook 8770w Mobile Workstation
  • HP EliteBook Folio 9470m Notebook PC
  • HP EliteBook Revolve 810 G1 Tablet
  • HP ProBook 4340s Notebook
  • HP ProBook 4341s Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4445s Notebook PC
  • HP ProBook 4446s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4545s Notebook PC
  • HP ProBook 4740s Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6475b Notebook PC
  • HP ProBook 6570b Notebook PC
RESOLUTION
Complete one of the following procedures to resolve the issue:
1. Eject the SD card and restart the system.
2. Reset the BIOS settings. Complete the following procedure:
  1. In the powered off state, press the power button and immediately press F10 repeatedly until the BIOS setup screen is displayed.
  2. Select System Configuration, Boot Options, Legacy Boot Order.
  3. Move SD Card below Notebook HD.
  4. Save and exit.
  5. The computer will now boot from the hard drive.
3. Reset the F9 settings. Complete the following procedure:
  1. In the powered off state, press the power button and immediately press F9 repeatedly until the F9 screen is displayed.
  2. Select NoteBook HD.
  3. Save and exit.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03767452

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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