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HP Scanjet Enterprise 7500 Flatbed Scanner - An Error Is Received When Scanning a Three Dimensional Object with HP Document Copy Software

Environment

Windows
HP Document Copy Software
Smart Document Scan Software
DSS

Questions/Symptoms

Document feeder hatch is open
Unable to copy
hatch open error

Cause

Answer/Solution

HP Document Copy software should not be used to copy three dimensional objects such as books, binders, catalogs, or even some thicker magazines. Instead, end-user will want to scan these types of bound documents using the Smart Document Scan Software by creating a profile that sends the scanned document directly to the printer of users choice.