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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03278471

Version: 1

HP Notebook PCs - Errors Occur During Intel Management Engine Component Install

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Apr-2012

Last updated : 10-Apr-2012

DESCRIPTION
During installation of certain Intel Management Engine component drivers using the PnPUnattend utility, the following errors may be generated:
Error 0x103: Failed to install mesrl.inf: No more data is available
Error 0xE0000100: Failed to install driver package IntelAMTPP.inf: The style of the INF is different than what was requested.
These errors do not have any detrimental impact on the install.

SCOPE
HP 6360t Mobile Thin Client
HP EliteBook 2560p Notebook PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
HP EliteBook 8560p Notebook PC
HP EliteBook 8560w Mobile Workstation
HP EliteBook 8760w Mobile Workstation
HP ProBook 4230s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 5330m Notebook PC
HP ProBook 6360b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6560b Notebook PC
RESOLUTION
To resolve this issue, do one of the following:
  1. Update the Intel Management Engine by installing the SoftPaq directly on a notebook.
  2. Update the Intel Management Engine by executing the setup.exe directly on a notebook.
  3. Update the Intel Management Engine using a silent install.

Hardware platforms affected : HP 6360t Mobile Thin Client, HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Microsoft Windows XP Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03278436

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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