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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03089571

Version: 1

PC Only Registers 8 MB Total Capacity for Intel 320 Series SSD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Nov-2011

Last updated : 18-Sep-2012

DESCRIPTION
A PC with the Intel 320 Series solid state drive (SSD) only registers 8 MB total capacity for the SSD. This is incorrect and can cause data loss.

sourceInformation

SCOPE
HP Notebook PCs:
HP EliteBook 2540p Notebook PC
HP EliteBook 2560p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8460p Notebook PC
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8560p Notebook PC
HP ENVY 14-2000 Beats Edition Notebook PC series
HP ENVY 14-2000 Notebook PC series
HP ENVY 17-2000 3D Edition Notebook PC series
HP ENVY 17-2000 Notebook PC series
HP Mini 5102
HP Mini 5103
HP Pavilion dm1-4000 Entertainment Notebook PC series
HP Pavilion dm4-2000 Entertainment Notebook PC series
HP Pavilion dm4-2000 Entertainment Notebook PC series
HP Pavilion dv6-6000 Entertainment Notebook PC series
HP Pavilion dv6-6100 Entertainment Notebook PC series
HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series
HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series
HP Pavilion dv6-6200 Entertainment Notebook PC series
HP Pavilion dv6-6200 Entertainment Notebook PC series
HP Pavilion dv6-6b00 Entertainment Notebook PC series
HP Pavilion dv6-6b00 Entertainment Notebook PC series
HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series
HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series
HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series
HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series
HP Pavilion dv7-6200 Entertainment Notebook PC series
HP Pavilion dv7-6b00 Entertainment Notebook PC series
HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series
HP ProBook 6360b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6560b Notebook PC
HP Desktop PCs:
HP ap5000 All-in-One Point of Sale System
HP Compaq 6000 Pro All-in-One Business PC
HP Compaq 6000 Pro MT PC
HP Compaq 6000 Pro SFF PC
HP Compaq 6005 Pro MT PC
HP Compaq 6005 Pro SFF PC
HP Compaq 6005 Pro USDT Business PC
HP Compaq 6080 Pro MT PC
HP Compaq 8000 Elite CMT Business PC
HP Compaq 8000 Elite SFF Business PC
HP Compaq 8000 Elite USDT Business PC
HP Compaq 8000f Elite USDT PC
HP Compaq 8100 Elite CMT PC
HP Compaq 8100 Elite SFF PC
HP Compaq 8180 Elite CMT PC
HP TouchSmart 9100 Business PC
HP Z200 SFF Workstation
HP Z200 Workstation
HP Z210 CMT Workstation
HP Z210 SFF Workstation
HP Z400 6-DIMM Workstation
HP Z400 Workstation
HP Z600 Brazilian RDIMM Workstation
HP Z600 Brazilian Workstation
HP Z600 RDIMM Workstation
HP Z600 Workstation
HP Z800 Brazilian Workstation
HP Z800 Workstation
RESOLUTION
To resolve this issue, download and install one of the following SoftPaqs.
For HP notebook PCs:
Softpaq Description
Information
Download
Intel Solid State Drive (SSD) Firmware Update
VERSION: 4PC10365 REV: A
For HP desktop PCs:
Softpaq Description
Information
Download
TITLE: Intel Solid State Drive (SSD) Firmware Update
VERSION: 1.20 Rev. A
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.
To ensure the full effectiveness of the new firmware, you must perform a Secure Erase of the SSD.
CAUTION: A Secure Erase deletes ALL user data from the SSD!
  1. Backup all data on the SSD using the Intel SSD Data Migration Software or other 3rd party tool.
  2. Proceed with firmware update by running the downloaded SoftPaq.
  3. Perform a Secure Erase using the Intel SSD Toolbox or other 3rd party tool. Secure Erase can be obtained through the Intel SSD toolbox at
  4. Restore all data from backup to the SSD using the Intel SSD Data Migration Software or other 3rd party tool.

Hardware platforms affected : HP Compaq 6000 Pro All-in-One PC, HP Compaq 6000 Pro Microtower PC, HP Compaq 6000 Pro Small Form Factor PC, HP Compaq 6005 Pro Microtower PC, HP Compaq 6005 Pro Small Form Factor PC, HP Compaq 6005 Pro Ultra-slim Desktop PC, HP Compaq 6080 Pro Microtower PC, HP Compaq 8000 Elite Convertible Minitower PC, HP Compaq 8000 Elite Small Form Factor PC, HP Compaq 8000f Elite Ultra-slim PC, HP Compaq 8100 Elite Convertible Minitower PC, HP Compaq 8100 Elite Small Form Factor PC, HP Compaq 8180 Elite Convertible Microtower PC, HP ENVY 14-2000 Beats Edition Notebook PC series, HP ENVY 14-2000 Notebook PC series, HP ENVY 17-2000 3D Edition Notebook PC series, HP ENVY 17-2000 Notebook PC series, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP Mini 5102, HP Mini 5103, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm4-2000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Entertainment Notebook PC series, HP Pavilion dv6-6100 Entertainment Notebook PC series, HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6100 Entertainment Notebook PC series, HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6560b Notebook PC, HP TouchSmart 9100 All-in-One PC, HP Z200 Small Form Factor Workstation, HP Z200 Workstation, HP Z210 Convertible Minitower Workstation, HP Z210 Small Form Factor Workstation, HP Z400 Workstation, HP Z600 Workstation, HP Z800 Workstation, HP ap5000 All-in-One Point of Sale System

Operating systems affected : Microsoft Windows Vista Enterprise (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03089442

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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