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HP Customer Support - Knowledge Base

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HP Designjet T790 and T1300 ePrinter Series - The printer will not start

The printer will not start

If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way.
  1. Go to the Knowledge Center (see Knowledge CenterKnowledge Center) and download the firmware.
  2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem.
  3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port beside the front panel, then turn the printer on.
  4. The printer takes about a minute to read the firmware file, then asks you to remove the USB flash drive.
  5. The printer automatically installs the new firmware and restarts.

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Country/Region: Flag Indonesia

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