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HP Printers - Slow Printing (Mac)

This document is for HP printers connected to a computer with OS X or macOS.
Print speeds are slower than expected, or do not meet the speeds noted in the printer specifications.
Step 1: Reset the printer
Resetting the printer can resolve slow printing issues.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.
Step 2: Check the print driver settings
Check the print driver settings. Selecting certain paper types or printing in Best or Maximum DPI quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.
  1. On your Mac, open the photo or document you want to print.
  2. Open the photo or document you want to print, click File, and then click Print. For the Photos app, click the Print button at the bottom of the window.
    The print settings window opens.
  3. Make sure your printer is selected.
  4. If you do not see options on the Print dialog box, click Show Details.
  5. Click the unnamed menu at the center of the window, click Paper Type/Quality or Media & Quality, and then select Normal or Draft from the Quality or Print Quality menu or slider.
    Figure : Example of quality options
    Image: Quality options
Try to print. If the issue persists, continue to the next step.
Step 3: Uninstall the print driver
Remove the print driver and software. Uninstalling the print driver allows you to install the latest driver version.
  1. Click Finder in the Dock.
  2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
  3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
      note:
    If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.
Step 4: Reinstall the print driver
After uninstalling the print driver, go to 123.hp.com, and then follow the on-screen instructions to download and install the latest driver.
Try to print. If the issue persists, continue to the next step.
Step 5: Update the printer firmware
Your printer might have a firmware update that resolves the issue.
Try to print. If the issue persists, continue to the next step.
Step 6: Check the network status (wired and wireless connections only)
Make sure your network is working correctly.
  1. If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:
    • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
    • Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.
  2. Confirm that the printer is ready for the network setup.
    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on and enabled. Make sure the Wireless icon light is either on and steady or blinking.
    • Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
      Figure : Connect the cable to the printer and to the router
      Connect the Ethernet cable to the printer and to the router
  3. On the Mac, click the network icon in the menu bar to view the network name and status of the connection.
    • If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network to complete the printer setup.
    • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
    • If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.
Additional tips
These tips can help resolve issues with slow printing.
  • If the printer is connected with a USB cable, make sure the connection is secure.
  • Some printer models allow you to print with only one cartridge installed. Printing with only one cartridge causes slower print speed.

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